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AI Knowledge & Data Lead

AI Knowledge & Data Lead

Emax Beauté International Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia
1 day ago
Job description

We are seeking an AI Knowledge & Data Lead to build and manage our internal knowledge ecosystem and enable AI-driven workflows across the company. This role will curate, structure, and maintain the organization’s critical knowledge (policies, SOPs, playbooks, marketing materials, training assets) and transform it into an AI-ready database that powers staff efficiency, decision-making, and creative output.

This is a mid-level role that blends knowledge management, data structuring, and applied AI. The AI Knowledge & Data Lead will work closely with the Head of Technology & Systems , while partnering across HR, Operations, Marketing, and Retail teams.

Key Responsibilities

Knowledge Base & Data Structuring

  • Build a centralized knowledge repository covering SOPs, HR policies, training manuals, operational guidelines, and marketing materials.
  • Define and maintain taxonomy, tagging, and metadata standards to ensure information is organized, searchable, and AI-ready.
  • Continuously update and refine the knowledge base to reflect business changes.

AI Enablement & Tools

  • Integrate the knowledge base into AI copilots / chatbots for internal use (staff self-service for HR / ops, marketing content generation, sales enablement).
  • Pilot AI-driven applications such as :
  • Internal HR / ops Q&A assistant.

  • Marketing draft generator trained on brand tone & assets.
  • AI-assisted training and onboarding modules.
  • Evaluate and manage AI tools / vendors for company-wide adoption.
  • Cross-Functional Collaboration

  • Partner with HR to digitize policies and training content.
  • Partner with Marketing to structure brand libraries, content assets, and campaign archives for AI re-use.
  • Partner with Ops / Retail to capture frontline SOPs and best practices.
  • Work with Data & Analytics Manager to align structured knowledge with reporting / data pipelines.
  • Governance & Training

  • Ensure compliance, version control, and accuracy of knowledge assets.
  • Train staff on effective use of AI tools and knowledge systems.
  • Establish workflows for content approval and updates.
  • Key Outcomes (12 months)

  • Live central knowledge hub with 80%+ of business-critical SOPs, policies, and materials digitized and searchable.
  • AI-enabled internal assistant for HR / ops Q&A and marketing support.
  • Reduced duplication and manual effort across departments through structured knowledge reuse.
  • Staff adoption of AI tools with clear governance and measurable productivity impact.
  • Candidate Requirement

    Experience :

  • 4–7 years in knowledge management, business analysis, digital transformation, or AI / automation roles.
  • Proven track record in building internal knowledge bases, document management systems, or similar.
  • Familiarity with AI / LLM tools (ChatGPT, Claude, custom copilots, embeddings, RAG).
  • Experience collaborating across HR, Ops, and Marketing is a plus.
  • Strong documentation, structuring, and information management skills.
  • Ability to translate unstructured content into organized, AI-usable datasets.
  • Practical understanding of AI tool integration (e.g., Notion AI, custom chatbots, workflow automation).
  • Project management and stakeholder engagement skills.
  • Character :

  • Detail-oriented yet able to see the bigger picture.
  • Curious, proactive, and adaptable to fast-changing technology.
  • Strong communicator, able to simplify complex concepts for non-technical teams.
  • Why Join Us

  • Build a first-of-its-kind role in a fast-scaling group spanning beauty, wellness, retail, and e-commerce.
  • Directly shape how AI is adopted across multiple brands and functions.
  • Opportunity to create a long-lasting knowledge asset that multiplies productivity company-wide.
  • EMAX Beauté International is a leading beauty service provider in Malaysia, home to Beauté Library, Curvena, Venusde, and B+ Clinic. We focus on confidence, growth, and purpose-driven progress.

    Perks and benefits

  • Bonus and Incentives
  • Staff Purchase / Free treatment incentives
  • Productive Atmosphere with work life balance
  • #J-18808-Ljbffr

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    Data • Kuala Lumpur, Kuala Lumpur, Malaysia

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