CRM and CDP Integration Support : Assist in integrating CRM (Customer Relationship Management) and CDP (Customer Data Platform) systems with various platforms, ensuring data consistency and seamless functionality across all customer touchpoints. -Omni-Channel Strategy Enhancement : Contribute to the development and implementation of omni-channel strategies to enhance customer engagement and improve overall customer experience. -AI and Machine Learning Application : Utilize AI and machine learning techniques to optimize system integrations, improve data analysis, and enhance predictive capabilities within the platforms. -Coding and Development : Write, test, and maintain efficient code for system integration, ensuring high quality and performance standards are met. -System Architecture Support : Assist in maintaining a scalable and robust system architecture that supports the integration of CRM, CDP, AI / machine learning, and omni-channel solutions. -Project Assistance : Support integration projects from planning through execution, including monitoring progress and ensuring timely delivery of milestones. -Collaboration : Work closely with cross-functional internal teams and external vendors to ensure successful integration and alignment with business objectives. -Data Management Support : Aid in data migration, data mapping, and data quality assurance processes to ensure accurate and reliable data across all systems, leveraging AI for improved data handling. -Technical Troubleshooting : Provide technical assistance and support to the integration team, diagnosing and resolving any integration-related issues promptly. -Continuous Improvement : Identify opportunities for process enhancements and contribute to the implementation of best practices, including adopting new AI / machine learning methodologies to boost system performance. [Apply now at https : / / my.hiredly.com / jobs / jobs-malaysia-redtone-telecommunications-sdn-bhd-job-software-engineer-1]Technical Skills : -Proficiency in programming languages such as Java, Python, JavaScript, or other relevant languages. -Familiarity with integration tools and technologies such as APIs, middleware, Kafka and ETL (Extract, Transform, Load) processes is a strong advantage. -Exposure to AI and machine learning frameworks and tools (e.g., TensorFlow, PyTorch) is a plus. CRM, CDP, and Omni-Channel Systems : -Foundational knowledge of CRM systems and Customer Data Platforms (CDP), along with a basic understanding of omni-channel strategies for improving customer engagement and experience. Analytical and Problem-Solving Skills : -Strong analytical mindset with the ability to troubleshoot and resolve technical challenges effectively. -Experience in data analysis and the ability to interpret and work with complex datasets is a plus. Adaptability and Learning Mindset : -Demonstrated ability to learn and adapt quickly to new technologies, tools, and processes. -Enthusiasm for exploring innovative solutions, particularly in AI / machine learning and system integration. Project and Internship Experience : -Relevant academic or professional experience in software development, system integration, or data management is highly valued. -Hands-on involvement in projects or internships that included coding, data handling, or system integration is preferred. Fresh Graduates Welcome : -Fresh graduates with a proactive attitude, eagerness to learn, and a strong foundation in technical skills are encouraged to apply.
