Digital Advertising Sales Manager (Greater China Market)

Responsibilities

• Manage a high performing team of Agency Account Managers focused on supporting and scaling existing advertisers within the book.
• Manage KPIs, ensure deliverables are exceeded and revenue is achieved
• Identify barriers and to improve productivity and success
• Develop, coach and manage your Agency team to ensure operational excellence
• Identification of top talent and hiring in the interview process to build out and maintain a high performing Agency Account Manager team.
• Focuses, motivates and inspires the team in a goal and results orientated way by driving optimum individual and team performance in order to deliver against agreed KPIs and targets.
• Conducts one to ones with team members to assess performance against objectives.
• Carries out call evaluations on a weekly basis to ensure consistency and adherence to all regulatory requirements and best practice in customer engagement.
• Provides leadership, support and development to members of the team and builds on the strengths of the team members that drive optimum performance.
• Oversees and manages the day-to-day operation and workflow of the team in an organized and efficient manner.
• Creates a learning environment to ensure that the transfer of knowledge and insight occurs.
• Acts as a point of referral for complex and escalated queries
• Ensure that all client SLA targets are met, including aspects of : Meeting Client SLA’s, Performance Management, People Management, Transition Management, Other key roles (Recruitment, Quality Management, Policy communication etc.)

Qualifications and Experience

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