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Payments-PE

Cognizant Technology SolutionsKuala Lumpur, Kuala Lumpur, Malaysia

22 hours ago

Job description

Description

The project involves identifying fraudulent users / transactions by analyzing the purchase pattern of the business' customers to eliminate fraud for one of the Largest Technology giants. As part of the contractual obligations, the client expects the team to follow certain policy guidelines, meet stringent TAT, Productivity and a minimum monthly average quality requirement of 99%.

Location

Job Title

Process Executive

Immediate Reporting Relationships

Team Leader

Candidate Qualification

Educational Requirement

Graduate or Diploma (Preferably in Finance / Commerce)

Relevant Experience 0-2 Years

Core Competencies

Excellent written, reading & spoken communications skills in Required Language
Good Cognitive, Logical & Analytical skills
Understanding of the social space (trends, influencers, engagement, things to be cautious of etc.)
Excellent analytical and research skills
Quick learning and understanding of complex processes
Experience with Payments Fraud & Risk (or similar programs) Internet Savvy

Other Requirements

(Certification, etc.)

Willing to work in 24x7 environment

Ability to manage critical situations with minimum supervision

MS Office & strong keyboard skills

Good interpersonal and communication skills

Ability to perform in adverse situations

Detailed Role & Responsibilities (Please include Shift timings & Client Incentives as applicable)

Ensure to meet daily KPIs

Accountable for the success and quality of the process

Ensures that the process is followed correctly in Service Operations

Ability to learn to work with customer internal tools

Agent will also be trusted to maintain a high degree of confidentiality while meeting strict deadlines

Flexible to work in assigned shift timings as per process requirements

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Payments-PE • Kuala Lumpur, Kuala Lumpur, Malaysia