Revenue Operations Specialist

Revenue Operations Specialist

ThoughtFull is on a mission to simplify mental health for personal and professional growth. We provide full mental‑health care services for corporates across the Asian region and beyond, pioneering clinically validated text‑based coaching and insurer partnerships to make care more accessible.

About the Role

ThoughtFull is hiring a Revenue Operations Specialist to run the operating system behind our revenue engine across Business Development and Client Success. You will keep targets, processes, and tooling aligned so opportunities move predictably from first conversation to launch to renewal while overseeing pricing and margins and ensuring data and forecasts leaders can trust.

What you will do

• Oversee lead generation and discovery to maintain a steady, qualified pipeline
• Develop and maintain reporting dashboards to track funnel health (coverage, stage aging, coverage rate, revenue growth, renewal) and identify areas of improvement
• Oversee core business rhythms such as sales forecasting, pipeline reviews, and quarterly business reviews to ensure alignment and accountability across teams
• Ensure end‑to‑end funnel accuracy with clear stage definitions and owners, next step alignment and fast identification and unblocking of any potential bottlenecks
• Assign sales briefs and targets to focus effort
• Build forecasts (new, expansion, renewal) from historicals / trends; surface gaps and actions
• Use data to evaluate product, process, and activations effectiveness and make informed decisions
• Oversee pricing and margins; monitor deal economics and adjust pricing / discounts as needed so they stay competitive and profitable
• Maintain compensation and remuneration plans tied to performance, address underperformance with objective metrics
• Govern CRM & tooling (required fields, automations, dashboards, data quality)
• Build and design scalable processes to maximize productivity and efficiency
• Standardize lead routing, partnership quote requests, contracting flows, and SLAs for speed and consistency
• Keep handover clear between BD, CS, and Marketing
• Foster cross‑functional collaboration by working closely with sales, marketing, product and finance teams
• Maintain open and effective communication channels by reporting sales and campaign outcomes and next steps
• Conduct training programs for new and existing sales representatives
• Understand the product offering and value proposition; keep packages easy to sell and consistent
• Translate insights into sales briefs / objection handling and ensure BD can sell and CS can launch, activate, and renew effectively

Requirements

Basic Salary Range : MYR4,000 – MYR6,400.

ThoughtFull is an equal‑opportunity employer. We provide equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need, please inform us for accommodation.

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