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Assistant Manager, Prevention of Recurrence

Assistant Manager, Prevention of Recurrence

Prudential Assurance Malaysia BerhadKuala Lumpur, Kuala Lumpur, Malaysia
30+ days ago
Job description

Overview

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Summary

The incumbent is responsible to deliver a stable and secure ecosystem with zero business impact due to technology failures by providing :

  • Timely resolution and escalation of incidents
  • Continual Service Improvement

Principal Duties & Responsibilities

  • Ensures a stable and secure ecosystem with zero business impact due to technology failures
  • “Keeping the lights on” for the existing non-Pulse systems until the transition and convergence to the New Pulse World
  • Technology Production and Operation Support
  • Ensure local alignment to Global Application Support and Prevention of Occurrence Methodology and Policy Standards
  • Job Specification

    one. Qualifications

  • Minimum tertiary education
  • two. Experience

  • Life Insurance, Customer Technology Support
  • 3. Knowledge

  • Life Insurance, IT Service Management life cycle / ITIL
  • Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

    Seniority level

  • Mid-Senior level
  • Employment type

  • Full-time
  • Job function

  • Other
  • #J-18808-Ljbffr

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    Assistant Manager • Kuala Lumpur, Kuala Lumpur, Malaysia

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