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Immediate Hiring- Mandarin Customer Success Specialist (Reservation Support)

Immediate Hiring- Mandarin Customer Success Specialist (Reservation Support)

Agensi Pekerjaan JobScoper Sdn. Bhd.Kuala Lumpur, Kuala Lumpur, Malaysia
13 days ago
Job description

Overview

Immediate Hiring- Mandarin Customer Success Specialist (Reservation Support) role at Agensi Pekerjaan JobScoper Sdn. Bhd.

Responsibilities

  • Assist guests with planning and booking reservations and services
  • Guide customers on self-service tools and automated banking channels
  • Follow up with customers for transaction confirmations and request supporting documents when necessary
  • Understand customer needs, analyze issues, and provide effective solutions
  • Support the achievement of individual and team performance goals (KPIs)

Job Requirements

  • Minimum education : SPM graduate or equivalent; Fresh graduates are welcome to apply
  • Fluent in English and Mandarin, with strong written and verbal communication skills
  • Flexible to work in 24 / 7 rotational shifts (2 days off)
  • Proven ability to build strong customer relationships
  • Experience in customer service is a plus
  • Experience in banking or financial services customer support is a plus
  • Eager to learn and improve

    • Job Benefits

  • Training Provided
  • Allowance Provided
  • 24 / 7 Rotational Shift; 5 working days, 2 days off
  • Annual leave / Medical leave

    • Seniority level

  • Associate

    • Employment type

  • Full-time

    • Job function

  • Customer Service

    • Industries

  • Human Resources Services

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    Specialist Mandarin • Kuala Lumpur, Kuala Lumpur, Malaysia