Export Operations Team Leader (Ocean Freight) *Mandarin ProficientToll Group • Malaysia, Malaysia

Export Operations Team Leader (Ocean Freight) •Mandarin Proficient

Toll Group • Malaysia, Malaysia

27 days ago

Job description

We do this to better understand how visitors use our site and to offer you a more personal experience. Please see our for more information.

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

Elevate Your Career as an Export Operations Team Leader (Ocean Freight) \

Mandarin Proficient!

The Opportunity :

In this role, you will be at the forefront of our export operations, playing a key part in ensuring seamless and exceptional service delivery to our valued clients. You will not only cultivate and nurture professional customer relationships but also act as a vital link between our customers and internal teams. Your ability to understand their needs, provide expert guidance, and proactively resolve challenges will be crucial to our continued success. You will also be responsible for the direct supervision, training, and development of a team of around 10-15 predominantly entry-level export customer support professionals.

Here's how you'll make an impact :

Champion Customer Success :

Develop and maintain deep, professional relationships with our export customers, understanding their unique requirements and ensuring their satisfaction at every touchpoint.

Drive Operational Excellence :

Oversee and support account management activities and transaction processing, ensuring accuracy, efficiency, and adherence to established procedures.

Be the Go-To Expert :

Provide comprehensive support for customer transactions, proactively addressing their inquiries, feedback, and requests with insightful solutions.

Masterful Collaboration :

Liaise effectively with a diverse range of internal stakeholders (operations, sales, documentation, etc.) and external partners (carriers, customs brokers, etc.) to guarantee contractual obligations and service standards are consistently met.

Proactive Problem Solver :

Efficiently respond to customer queries, meticulously investigate issues, and implement timely resolutions in accordance with customer agreements and internal processes.

Inspire and Empower Your Team :

Lead and mentor a dedicated team of export customer service professionals, fostering a collaborative and high-performing environment focused on achieving operational goals and exceeding customer expectations. Leverage your specialist experience to guide and develop team members.

What you'll need to succeed :

Proven Expertise :

A minimum of 2 years of hands-on experience within the

Freight Forwarding industry

, specifically with

Sea Freight Export

operations.

Relationship Builder :

Exceptional interpersonal and stakeholder management skills, with a demonstrated ability to build rapport and influence effectively at all levels.

Customer-Centric Mindset :

A strong understanding of account management principles, transaction processing best practices, and the ability to provide insightful technical and product support.

Leadership Acumen :

Value add if you have experience in leading and motivating teams to achieve operational targets and deliver outstanding results.

Exceptional Communication Skills :

Fluency in both

English and Mandarin (spoken and written)

is essential to effectively communicate with our diverse customer base and

international partners.

Flexibility

to support during public holidays and overtime when needed.At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.We're on a mission to help move the businesses that move the world. With over 130 years' experience, Toll Group, proudly part of Japan Post, operates an extensive global logistics network, covering road, air, sea and rail across 500 locations in more than 27 countries.We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow through curiosity, with industry-leading training, alongside talented experts. Play a vital role to deliver what matters while taking on diverse challenges and new responsibilities to move you, our customers and our world further.Visit to learn more.

#J-18808-Ljbffr

Create a job alert for this search

Team Leader • Malaysia, Malaysia

Related jobs

Global L&D Transformation Leader

Sumitomo Mitsui Banking Corporation Malaysia Berhad • Malaysia, Malaysia

A leading global financial institution is seeking a skilled professional to drive operational excellence in Learning & Development. The role involves managing complex multi-country projects, ensurin...Show more

Last updated: 20 hours ago • Promoted • New!

Brokerage Operations Lead : Trade Processing & Client Support

The Edge Partnership Holdings, Hong Kong Limited • Malaysia, Malaysia

A leading regional financial services firm in Malaysia is seeking an Operations Manager to oversee the Operations Department. This role involves trade processing, trade confirmation, trading support...Show more

Last updated: 9 days ago • Promoted

Export Operations Associate (Mandarin)

Toll Group • Malaysia, Malaysia

We do this to better understand how visitors use our site and to offer you a more personal experience.Please see our for more information. About Toll Group • •At Toll, we do more than just logistics ...Show more

Last updated: 27 days ago • Promoted

Sea Logistics Operation Care Manager - Export (ISC)

Kuehne Nagel • MY

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. Your work also helps ensure...Show more

Last updated: 23 days ago

Team Leader for STR products

Always Marketing Malaysia Sdn Bhd • Malaysia, Malaysia, MY

Quick Apply

Role Duties and Responsibilities : Summary of Principal Job Responsibility & Specific Role Duties and Responsibilities： Drive and achieve KPI performance of all team members.Monitor and t...Show more

Last updated: 30+ days ago

GCPO APAC Team Leader

eBay • Malaysia, Malaysia

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells.Our platform empowers millions of buyers and sellers in more than 190 markets around the world....Show more

Last updated: 30+ days ago • Promoted

Control Tower Lead — Global Freight Operations

Monroe Consulting Group • Malaysia, Malaysia

A leading recruitment firm in Malaysia is seeking a Team Lead for Control Tower Operations to ensure operational excellence and supply chain visibility. This role involves leading a team of Operatio...Show more

Last updated: 7 days ago • Promoted

[Web3] Operations Specialist (Mandarin-speaking)

BTSE • Malaysia, Malaysia

Exchange, Payments, and Infrastructure Development.Serving over 100 corporate clients worldwide, we provide white-label exchange and payment solutions. Our offerings encompass everything from exchan...Show more

Last updated: 30+ days ago • Promoted

Operations and New Business Lead

Publicis Groupe ANZ • Malaysia, Malaysia

Lead the Agencies project management team and the Agencies new business function.In this role you would focus on improving the process efficiencies of the business and also being the Key person to ...Show more

Last updated: 30+ days ago • Promoted

Senior Logistics & Warehouse Operations Lead

Cargill Holdings (Malaysia) Sdn Bhd • Malaysia, Malaysia

A leading agricultural firm in Malaysia is seeking a Logistic and Warehouse Operations Section Head to oversee material management and lead continuous improvement initiatives in logistics.The ideal...Show more

Last updated: 1 day ago • Promoted

Team Lead, OB & Corporate

United Overseas Bank • Malaysia, Malaysia

Team Lead, OB & Corporate page is loaded## Team Lead, OB & Corporatelocations : The Gardens North Towertime type : Full timeposted on : Posted Todaytime left to apply : End Date : December 31, 2...Show more

Last updated: 11 days ago • Promoted

Sap Fico Consultant

Confidential • Malaysia

As an SAP FICO Consultant you will be responsible for leading the effort to design, build, and configure applications, acting as the primary point of contact. You will be expected to be a subject ma...Show more

Last updated: 5 days ago • Promoted

4PL Team Lead

Monroe Consulting Group • Malaysia, Malaysia

Executive recruitment company, Monroe Consulting Malaysia is partnering with a leading global freight forwarding company, providing end-to-end supply chain solutions worldwide.The company is now lo...Show more

Last updated: 7 days ago • Promoted

General Manager (Stationed in SEA Region)

LAWSGROUP • Malaysia, Malaysia

General Manager (Stationed in SEA Region).Add expected salary to your profile for insights.Develop and oversee budgets, plans and programs to ensure the optimum utilization of available equipment, ...Show more

Last updated: 30+ days ago • Promoted

Vice President, LDA (M1)

Sumitomo Mitsui Banking Corporation Malaysia Berhad • Malaysia, Malaysia

Headquartered in Tokyo, Sumitomo Mitsui Banking Corporation (SMBC) is a leading global financial institution and a core member of Sumitomo Mitsui Financial Group (SMBC Group).Built upon our rich Ja...Show more

Last updated: 20 hours ago • Promoted • New!

Garment Manufacturing General Manager – SEA Leader

LAWSGROUP • Malaysia, Malaysia

A leading garment manufacturing company in Malaysia seeks a General Manager to oversee budgets, drive profitability, and coordinate compliance with local authorities. Applicants should have a degree...Show more

Last updated: 1 day ago • Promoted

Strategic Key Accounts Lead – Food Service Growth

Unilever • Malaysia, Malaysia

A global food services company is seeking a Key Account Manager to oversee strategic accounts in Malaysia.The successful candidate will manage customer relationships, drive business growth, and col...Show more

Last updated: 6 days ago • Promoted

Key Account Manager - UFS Chains & CPU, MY

Unilever • Malaysia, Malaysia

JOB TITLE : Key Account Manager - UFS Chains & CPU, MY • • • •About the role / brand • • We are Chefs Supporting Chefs, #stronger together as one team with one goal, supporting each other and our customers...Show more

Last updated: 6 days ago • Promoted