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Engineer Network Services Tier 3 - APAC

Engineer Network Services Tier 3 - APAC

IPC Systems, IncKuala Lumpur
30+ days ago
Job description

IPC is a fintech company that focuses on the human element. With a global presence, we support local markets with our advanced cloud-based trading communications and managed connectivity solutions.

Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global financial markets. This enables our clients to maintain consistent market access, a strong competitive advantage, and enhanced operational efficiency.

Join a team that is dedicated to delivering groundbreaking products and making a significant impact on our clients' success.

Job Responsibilities

Role Overview :

  • Technical support resource equipped with data network and voice competency skill to Respond and Resolve customer service incident issue.
  • Member to Tier-3 team operation in APAC time zone, working with functional team in AMERS and EMEA region, providing seamless global support to our customers.
  • Collaborate with Tier-2 team on escalated incident cases, provide advanced technical assistance and resolution to remediate incident as part of service assurance excellence.
  • Work from office in early and late shift schedule arrangement within local time of 7am to 7pm.
  • Resource required to work on weekend / public holidays or emergency responding to customer escalation after work hours.
  • Standby for call out support after work hours including weekends and public holidays as necessary to address emergencies.

Design & Planning

  • Design, integrate, implement, test and commission of data networking projects on IPC L2, L3, SIP and optical core backbone networks
  • Oversea governance and management of regional core infrastructure and international carrier networks to support IPC product services and solutions
  • Plan and organize core infrastructure upgrades in accordance with IPC global engineering standards and global change management policy
  • Management and maintenance of regional proactive telemetry services adhere to IPC global engineering standards
  • Working with IPC Carrier Management, review carrier service performance and network capacity strategy planning to support growth and service assurance.
  • Maintain up to date documentation related to core implementation design management.

    • Projects

  • Consult and provide technical guidance in supporting new projects in relation to IPC core and backbone capacity
  • Reporting network updates to key stakeholders Operations Support
  • Support Tier-2 team as next level technical escalation on complex incidents.

    • Operations Support

  • Support Tier-2 team as next level technical escalation on complex incidents.
  • Identify and address inefficiency and instability of core network, chronic and major faults impacting customers and services working with internal teams of Tier-2 team and carrier management.
  • Manage Tier-2 team to adhere to IPC standards in managing global networks.

    • Essential Skills and Experience to be Successful in this Role :

  • University degree or equivalent Experience in Network Engineering with
  • Minimum 5 years’ experience in the Technology environment
  • Experience in the Telecommunication field with extensive knowledge in a wide portfolio of technology and products across IP, SIP Voice and DWDM platforms.
  • Good working knowledge of Cisco (Minimum CCNP), Nokia (NRS), and DWDM optical based equipment.
  • Proven competency in supporting L2 and L3 routing and switching and MPLS technology
  • Experience with SIP technology is required
  • Knowledge of Financial Markets Data such as service feeds will be advantage.
  • Excellent communication skills and ability to be key player working together with highly motivated team to support the business.
  • Resourceful and good initiative in resolving complex issues relating to role support.
  • Absolute proactive approach to incident management and service resolution.
  • Excellent organizational skills and able to work independently.
  • Oracle Metasolv experience desirable

    • Additional Information :

    At IPC, we believe that hybrid working creates an inclusive, flexible environment where employees can perform at their best, and teams can collaborate, innovate, and celebrate successes together. We spend around 60% of our time in the office and around 40% of our time working remotely. Some employees may be required to work from the office or client sites more than 60% of the time, if required by their role and / or client needs.

    Your precise work schedule will be determined by you and your Line Manager before commencement of employment with IPC.

    You can explore more about our culture, offerings and commitment on www.ipc.com / careers / and .

    IPC’s Work Culture :

    The IPC work culture is one that fosters inclusion, prioritizes innovation, and maximizes potential. We are a global ecosystem, full of diverse people that together made IPC what it is today.

    Our strength as an organization is the sum of our different backgrounds, perspectives, skills and geographies; supported by an ironclad commitment to constructive dialogue and open-mindedness.

    We live and breathe our commitment to innovation by embracing bold ideas, seizing new opportunities and striving for excellence. Our people have continued to deliver ground-breaking solutions to our clients for over 50 years.

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