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Assistant Regional Operations Manager

Assistant Regional Operations Manager

SalesWorks GroupKuala Lumpur, Kuala Lumpur, Malaysia
25 days ago
Job description

Job Purposes :

  • Supports the efficient and effective management of operations across multiple regional locations.
  • Responsible for the smooth and efficient management of all Operations related areas. This includes compliance to local and regulatory requirements.
  • Working closely with the GMs and MOs as part of the local management team, planning and implementing any specific goals which are to be accomplished within a certain period. These include long term strategic plans, people management, client relationships, operations and financials.
  • Responsible for ensuring operational processes are documented and approved.

Key Responsibilities :

Finance Operations & Process Management

  • Lead and oversee day-to-day finance operations including billing, reconciliations, and reporting across regional offices to ensure continuous improvement of all operational processes.
  • Responsible to monitor and work with the management team to monitor all KPIs on group and company health Oversee Processing dept. to ensure compliance of contractual obligations / Service Level Agreements to clients and Marketing Offices.

    • Compliance & Governance

  • Ensure compliance with local regulatory requirements, accounting standards, and internal policies across all countries in scope.
  • Maintain strong data privacy governance and ensure financial processes adhere to data protection regulations across the region.
  • Provide scheduled and adhoc reportings to all Clients and Countries Regional Client Contracts in a timely and accurate manner. Responsible to communicate to the internal team on Company obligations and oversee that these obligations are met.
  • Responsible to work towards having all policies, practices and processes being properly documented.

    • Financial Reporting

  • Prepare accurate and timely financial reports, including scheduled and ad-hoc reports for internal and external stakeholders.
  • Support the development and enhancement of financial dashboards, database and performance reporting tools.
  • Ensure contractual financial obligations to clients are met and clearly communicated internally.

    • Internal Controls

  • Identify gaps in financial workflows and propose practical solutions to improve efficiency and accuracy.
  • Ensure proper documentation and version control of all finance operations processes.

    • Key Requirements :

  • Bachelor's degree in Finance, Accounting, Business Administration, or related field.
  • At least 5 years of experience in finance operations, with 2+ years in a regional or supervisory role.
  • Experience in service industries, financial institutions, or telecom sectors is a strong advantage.
  • Strong analytical, organizational, and problem-solving skills.
  • Proficient in Microsoft Excel, Word, PowerPoint; knowledge of Visio and Access is beneficial.
  • Excellent communication skills in English and Mandarin (verbal and written).
  • Detail-oriented, adaptable, and able to work in a dynamic, multicultural environment.
  • Willingness to travel for meetings

    • What We Offer

  • Remote work setup : 3 days remote, 2 days in the office
  • Flexible working hours
  • What's Up Wednesdays : COB at 1PM (local time) that acts as a mid-week circuit breaker
  • Annual Leave accrued yearly
  • Birthday Leave allocation
  • Health Insurance
  • Dental & Optical Benefits
  • Open, Inclusive, and Collaborative Working Environment
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    Operation Assistant • Kuala Lumpur, Kuala Lumpur, Malaysia