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Customer Service (Mandarin) - Work From Home

Manpower Staffing Services (Malaysia) Sdn. Bhd.Kuala Lumpur, Kuala Lumpur, Malaysia

17 days ago

Job description

Requirements

Position : Customer Service (Mandarin)

Company : Transcosmos Malaysia

Project / Industry : Ecommerce for Taiwan Market

Job Type : Permanent

Work Location : Sunway Visio Tower, Lingkaran SV, Sunway Velocity, 55100 Kuala Lumpur

Work Mode : for 1st 3 months must be from office for training and from 4th month onwards you can do WFH (must show your good attitude and performance)

Shift Time : 9-6 pm, 10-7 pm, 11- 8 pm, Mon-Sun (5 days rotational)

Salary : Basic 3600 + 500 Language Allowance (Fixed) + 500 KPI incentive

Joining Date : 14th July 2025

Requirement :

Education requirement : Diploma and above. If have BPO company experience can accept SPM
Preferable Diploma and above. SPM with BPO CS experience is acceptable.
Fresh graduate are welcome to apply
Need someone to start 14th July 2025.
Can read and type in Traditional mandarin.
Omni channel : Live Chat, Outbound call, email.
1 year and above Customer Service experience (not necessary be BPO company experience)

Responsibilities

Respond to customer inquiries and resolve platform operation issues through non-voice channels (e.g., email, chat).

Make occasional outbound calls to customers for follow-up or to clarify issues.

Review and coordinate return and refund requests in a professional and timely manner.

Handle user issues related to financial transactions and logistics.

Manage account-related inquiries, including issues with platform permissions.

Accurately document customer interactions and system-related activities in internal tools

Skills :

Strong written and verbal communication skills in Taiwanese Mandarin.

Benefits

Day shifts only.

EPF and Sosco.

Medical coverage

Work from home available.

Skills

Fluent in Chinese Customer Service Experience Communication Skills Problem-Solving Skills

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Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia