Industry Solution Consultant

Job Description

The Industry Solution Consultant is a seasoned, experienced professional with an in-depth understanding of solutions and industry best practices, principles, and theories related to Public Transport. This role must effectively articulate industry trends, best practices, technological innovation, and the Intelligent Transport Systems (ITS) solutions portfolio to internal and external stakeholders at all levels of the organization. The  Industry Solution Consultant will also be required to participate in projects and work with customers to ensure the solutions meet their business requirements.

The Industry Solution Consultant will be the technical lead on all pre-sale activities of the ASEAN Intelligent Transport Systems (ITS) solutions. It will share responsibility with the sales team to ensure that sales booking targets are achieved and that the sales team is supported through all aspects of the pre-sales process.

Working under the general guidance of the Sales Director and working collaboratively as part of a cross-

functional team, the Industry Solution Consultant will professionally undertake the following responsibilities :

Analyze customers’ requirements and objectives to develop business processes to meet their needs.

Undertaking professional consulting activities through process reviews, reconciling product functionality to existing business processes, identifying and addressing gaps and assisting in planning and participating in projects to ensure the successful implementation or upgrade of the product at client sites.

Working with product units for solution design review, the scope of work, and estimates to facilitate, capture and document detailed customer requirements and develop appropriate solutions to meet customers’ business needs.

Collaborating with the Project Manager and engineering leads on project delivery activities.

Oversee project schedules, service delivery estimates, risk identification, and collateral development by the project team.

Participation in delivering comprehensive training to clients results in high customer satisfaction, feature take-up and correct product use, minimizing subsequent support demands.

Take part in and / or review market studies to create solutions to the market needs and elaborate sales and marketing collaterals and artifacts required for business development and sales.

Be a thought leader and public speaker at trade shows, conferences, and online.

Managing key technical stakeholders internally and externally.

Develop solution Demonstration.

As requested by your manager, other responsibilities are to support the business.

Requirements

Relevant tertiary qualifications in Business, Engineering, Computer Engineering, Computer Science, or

other related fields.

At least 10 years of experience in Solution consulting with enterprise resource planning software products.

A proven track record of project and support service delivery.

Experience in communicating the continuous value of solutions with end customers and building and maintaining strong client relationships.

Strong technical knowledge, awareness, and understanding of the industry’s future directions.

Excellent communication skills, ability to manage priorities, can-do attitude, looking to succeed in a diverse and high-performing international organization.

Experience in effectively working with cross-functional teams in a team-oriented environment.

Experience successfully collaborating with cross-functional subject matter experts and corporate personnel for developing and writing technical and management content for written responses.

Personal Attributes

Effective communication and interpersonal skills in dealings with team members, customers, and other stakeholders, including tactfully communicating difficult / sensitive information.

Strong customer focus; able to initiate and manage customer activities independently.

Able to effectively work under pressure and multitask, including managing multiple projects simultaneously, managing time and dealing with various issues, including shifting priorities and schedules and meeting strict deadlines.

Exceptional business acumen, commercial acumen, and professional attitude.

Strong presentation and organizational skills; ability to adapt to various situations.

Aptitude to learn; have a high level of initiative and creativity to tackle complex problems; be self-motivated, highly organized, and independent with the ability to manage your workload and work unsupervised.

Consultative style : A positive and professional attitude when working with others in a team environment and respecting each member's contributions.

Accountable for deliverables; a cooperative and proactive approach to “go the extra mile” to achieve results.

Adaptable to the relevant internal procedures of a customer whilst adhering to company procedures.

A passionate ‘can-do’ mindset focused on understanding and addressing customer needs.

Ability to build strong relationships quickly, both internally and with customers.

Mature and professional approach to work.

Special Conditions

The position may involve occasional overseas travel.

All air travel is economy class.

Requirements

• Proven track record of project and support service delivery
• 10 years in the Solution Consulting with enterprise resource planning software products
• Strong technical understanding, awareness and industry future directions.
• Experience in effectively working with cross-functional teams - Experience in technical writing and content management for RFQ / RFP responses