Network Engineer - Mandarin Fluency RequiredCommandLink • Ipoh, Perak, Malaysia
Network Engineer - Mandarin Fluency Required
CommandLink • Ipoh, Perak, Malaysia
28 days ago
Job descriptionFull‑time, 100% remote with multiple shift options. Support and deliver superior service to ISP / MSP business customers worldwide. Key areas : SD‑WAN (preferably Cato), Internet services, LAN configuration, and managed services. Provide end‑to‑end support for customers with a focus on SD‑WAN (preferably Cato), Internet, and related services. Troubleshoot and configure basic LAN setups (routers, firewalls) and Microsoft operating systems. Support provisioning and onboarding of new customers for managed services. Collaborate with vendors to resolve support issues and ensure smooth service delivery. Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem‑solving. Maintain excellent customer relationships by delivering outstanding support. Mentor and train fellow engineers on complex technical issues and solutions. Takes on additional responsibilities and projects as needed to support the success of the team and organization. Bachelor’s degree or equivalent experience. 3–5 years of relevant experience in a fast‑paced technical environment, with expertise in SD‑WAN (Cato preferred). CCNA / CCNP certifications are highly desirable. Strong command‑line networking skills (Cisco, Fortinet, Juniper). Strong firewall configuration experience (Fortinet preferred). Deep understanding of BGP, OSPF, VRRP. Knowledge of routers, firewalls, NAT, QoS, and network design principles. Familiarity with SOC 2 compliance and processes. Annual Compensation : USD 32,000 – 50,000 (based on experience and skills). Multiple shift options available to support global customers. 100% Remote. Room to grow at a high‑growth company. Environment that celebrates ideas and innovation. Your work will have a tangible impact. Flexible time off. Fun events at cool locations. Employee referral bonuses to encourage the addition of great new people to the team.
Network Engineer – Mandarin Fluency Required
Company Overview
- CommandLink is a global SaaS platform providing network, voice, and IT security solutions.
- We consolidate core infrastructure into a single vendor and deliver a proprietary single‑pane platform.
- CommandLink has received multiple industry awards, including SD‑WAN Product of the Year and NaaS Product of the Year.
Position Summary
Important : English and Mandarin fluency is required. Please submit your resume in English.
Responsibilities
Qualifications
Compensation & Work Schedule
Why You’ll Love Life at CommandLink
At CommandLink, we’re committed to creating a fair, consistent, and efficient hiring experience. AI‑assisted tools help review applications, but final hiring decisions are made by a human recruiter or hiring manager.
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Network Engineer • Ipoh, Perak, Malaysia
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