Resolve incidents and service requests within defined SLAs.
Identify and analyze trends or problems within customer environments.
Design and implement permanent fixes through appropriate change processes.
Document solutions and share knowledge within the internal knowledge base.
Mentor and support junior engineers, serving as a senior escalation point.
Lead client onboarding to ensure smooth transitions and SOW compliance.
Facilitate client workshops to uncover improvement opportunities.
Drive the development of innovative solutions to enhance customer environments.
Collaborate with Tech Leads to evaluate current offerings and shape future enhancements.
Perform additional duties as required to support business and client needs.
What You Bring to the Team :
Expertise in Azure Cloud Infrastructure
Strong hands‑on experience with IaaS (Compute, Network, Storage) and PaaS.
Proven background in Cloud Migrations and Transformations.
Experience implementing Cloud Landing Zones and applying the Cloud Adoption Framework (CAF).
Solid knowledge of Cloud Governance, Security, and Compliance best practices.
Understanding of SecOps (e.g., Defender for Cloud) and CostOps principles.
Technical Leadership & Architecture :
Ability to enforce strong architectural standards.
Act as a key escalation point, offering guidance and oversight to the team.
Proven experience developing Infrastructure as Code (IaC) on Azure across all environments (dev to prod).
Linux administration and troubleshooting.
Strong knowledge of Active Directory and DNS.
Experience working with automation, scripting, and DevOps pipelines.
Percept Solutions is expanding and actively seeking talented individuals. We encourage applicants to follow Percept Solutions on LinkedIn at to stay informed about new opportunities and events.
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Your application will include the following questions :
Computer Software & Networking 101-1,000 employees
We are a technology services company with an experienced team focused on delivering dynamic and flexible solutions to enhance our client’s ability to achieve their tactical and strategic business objectives.
Our ecosystem allows us to collaboratively innovate, disrupt and evolve with our partners and clients in the rapidly changing technology landscape.
We bring an experienced team, visionary leadership, strategic partnerships, regional reach with a uniquely defined service model to deliver best in class services for our clients.
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Cloud Engineer • Cyberjaya, Selangor, Malaysia