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Lead, Project management (Malaysia / Philippines)

Lead, Project management (Malaysia / Philippines)

Standard Chartered BankKuala Lumpur, Kuala Lumpur, Malaysia
1 day ago
Job description

Lead, Project management (Malaysia / Philippines)

We are looking for a seasoned Project Manager in CD COE to lead Project under Technology Operations.

This role will :

  • Support Programme Manager in the daily management and execution of the assigned project, ensuring the successful delivery of intended outcomes.
  • Collaborate closely with the Programme Manager on financial management, project planning, and overall project governance.
  • Manage all aspects of the project end-to-end throughout its lifecycle, ensuring adherence to the agreed budget, timeframe, and quality standards as per the group change delivery standards (CDS) and other relevant governance frameworks.
  • Oversee complex business and technology projects, ensuring adequate governance, obtaining necessary approvals, and managing vendor relationships related to the project(s).

Project Governance

  • Define clear project objectives aligned to the programme / business strategy. Agree on baseline & use agreed KPI’s with Programme Manager to quantify and measure success of the project and milestones achieved.
  • Manage project governance through delivery of work and sprint plans, agile ceremonies, and relevant governance forums.
  • Engage teams on the framework parameters and cascade necessary updates to required delegates.
  • Manage and drive project delivery, as per Programme Manager direction, setup programme governance in line with group standards.
  • Ensure that the relevant governance and compliance requirements are met, including processes related to vendor onboarding, responsible AI, change risk assessment, cloud governance, processes design, etc.
  • Ensure availability of all project artifacts / approvals as required for audit in central repository.

    • Planning & Execution Support

  • Develop and own end-to-end project plan (schedule, budget, scope, risk, resources, etc.) and implement strong change control and outline how the project will be executed in the assigned domain.
  • Define the key milestones, which are broken down to an appropriate level of granularity with clear timelines.
  • Identify key roles and responsibilities within the Project & ensure that the project is adequately staffed / resourced with the appropriate capabilities throughout its lifecycle.
  • Responsible for maintaining project resource actuals and forecasts in Clarity.
  • Have a clear view of task-to-task dependencies that reflect the critical path of the project and identify and manage the impact of any delays.
  • Ensure that delivery approach for project is assessed for risks and that these are managed accordingly.
  • Monitor process implementation effectiveness, identify key areas for improvement / issues and enhance process / controls embedding for the effective management of risk including reviewing change request approvals (CRAs), go live parameters, etc.
  • Work closely with the relevant business and functional leads / POs and wider set of stakeholders to obtain status updates and determine and agree on required actions.
  • Engage global teams on the change delivery standards, framework parameters and cascade necessary updates, rollouts across global markets as applicable.
  • Facilitate progress tracking and visualization of work using agile metrics and tools e.g. burndown charts.
  • Prepare project governance and review documents / reports / slides with Programme Manager & other stakeholders (PSC pack, ToR, BRD, Project plan, Closure Report, Change Requests, PSC MoM etc.) as applicable to meet the highest quality standards.
  • Manage changes to the project’s scope, schedule, costs and benefits in accordance to the prescribed change control process.
  • Maintain the project-level RAID log and ensure clear ownership and mitigation plans.
  • Drive timely escalation and resolution of high-impact risks and issues.
  • Track interdependencies with other projects & programmes or business units.

    • Financial Oversight

  • Support the Programme Manager in managing the budget, forecasts, and actuals.
  • Track resource allocations and ensure alignment to funding plans and benefits realization.
  • Identify cost-saving opportunities and efficiency levers across delivery.
  • Generate and review project financial reports from Clarity for internal project reviews.

    • Stakeholder Engagement & Communication

  • Coordinate project-wide communications, including stakeholder engagement, briefings, and updates.
  • Act as a central coordination point across business units, project workstreams, and external partners.
  • Support change management efforts by aligning messaging and readiness activities.

    • Project Technology Delivery

  • Jointly responsible for the project’s technology implementation along with Programme Manager / Business function / CIO.
  • Participate in the quality management reviews, process designs, prototypes, and other requirements workbooks to ensure they fulfil stakeholder’s requirements.
  • Work in collaboration with the technology team, design team, Architects, and others to execute delivery and meet performance goals for the change initiative / solution.
  • Drive the project in a federated / hybrid approach, by combining traditional and agile approaches whenever required and applicable.

    • People & Talent

  • Manages all people management activities for direct reports as well as provide advice and guidance to assist with their individual projects.
  • Coach and guide direct reports to upskill on relevant accreditations through relevant training and certifications.
  • Promote and embed a culture of openness, trust, and risk awareness.
  • Create a culture of honest feedback through retrospectives and a sense of collaboration among team members.
  • Promote innovative thinking and self-development.
  • Remove obstacles and impediments for the team’s / squad's progress and escalates as required.

    • Tooling & Reporting

  • Ensure that project data is complete, accurate and timely updated in Bank's tools / systems - Azure DevOps, Clarity.
  • Develop high-quality reports, dashboards, reporting packs for executive review and insights using Clarity, ADO, Confluence, and MS Excel / PowerPoint.
  • Interpret data to identify trends, delivery risks, and opportunities.

    • Closure & Post-Implementation Review

  • Ensure all project related activities have appropriate handover to BAU teams.
  • Compile lessons learned to contribute to process improvement.
  • Responsible for completing post-implementation review to assess the efficiency and effectiveness of delivery against key criteria and obtain final approvals.
  • Handover benefits management post project closure as per Programme Manager’s direction.

    • Key Stakeholders

  • Programme Sponsors and Accountable Executives
  • Technology & Operations (T&O) Function Heads
  • Programme / Project Managers, Product Owners
  • Risk, Compliance, Finance, HR, GBS Ops
  • Vendor and third-party partners

    • Qualifications

  • Bachelor’s in Computer Science, Information Technology or related field.
  • Certifications in project management accreditation (PMI – PMP / PGMP / PFMP).
  • English – excellent written and verbal communication skills.
  • Minimum 15 years of experience in process simplification, automation or DevOps and transformation.
  • Experience in agile or other related disciplines (product delivery model, lean software development, human-centered design, Management 3.0, enterprise agile).
  • Experience working in DevOps and agile environments.
  • Experience with Microsoft Azure DevOps (ADO).
  • Experience with dashboarding tools such as ADO, Power BI, Tableau or QlikView.
  • Strong analytical and problem-solving skills.
  • Strong strategic thinking and decision-making skills.
  • Experience in leading and managing process transformation initiatives.
  • Knowledgeable on software development methodologies, including continuous integration and deployment.
  • Overall work experience in banking field, with proven track record in project management role. Experience with managing agile and waterfall projects.

    • Benefits

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  • Time-off including annual leave, parental / maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  • Flexible working options based around home and office locations, with flexible working patterns.
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity.

    • Company Overview

    Standard Chartered Global Business Services is a critical component of Standard Chartered Bank, providing world-class technology, software development, IT support, and business operations. With a workforce of over 4,300 employees, it operates as a Centre of Excellence in Malaysia. It has received multiple awards, including the ICT Organisation of The Year Award (2011) and the Employer of Choice Silver Award (2014).

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    Project Management • Kuala Lumpur, Kuala Lumpur, Malaysia