CUSTOMER SERVICE EXECUTIVE

Responsibilities

Handle Production Application for sample request. Expedite stock process and follow up delivery with Production Control Team. Send shipping notification to customer after shipment dispatch. QC recall part and stock replacement shipment arrangement. Support Sales if receive customers claim and survey request. Receive customer forecast forward to Planners team for stock replenishment. Amend or change outstanding orders pricing after sales updated price. Submit Notes Application for goods return. Follow up and check hub stock level or over 90 days request customer consume stock.

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