SAP Logistics Support Consultant (WM / EWM)

Wurth IT Malaysia Sdn. Bhd.Kuala Lumpur, Kuala Lumpur, Malaysia

30+ days ago

Job description

Overview

Würth IT Malaysia Sdn. Bhd. is seeking a SAP Logistics Support Consultant (WM / EWM) to join its global logistics support team. The role provides second-level support for SAP WM and SAP EWM across diverse warehouse environments, with a primary focus on SAP EWM. The ideal candidate combines strong EWM expertise with practical warehouse or logistics operations experience and a clear understanding of day-to-day processes supported by SAP.

Responsibilities

Handle incidents and customer requests in SAP Solution Manager, including requirements gathering, error analysis, and proposing solutions for implementation by higher-level support.
Provide in-depth analysis and resolution for SAP WM and EWM incidents at second-level support. Collaborate with third-level support for complex cases, ensuring accurate documentation, testing, and follow-up until resolution.
Support the implementation of sustainable solutions by coordinating with third-level support, ensuring proper testing and deployment.
Advise internal teams and users on logistics processes within the SAP environment, leveraging operational knowledge.
Document processes, solutions, and best practices to build a strong knowledge base and ensure consistent support quality.
Enhance and optimize support processes, knowledge management, and standard operating procedures.
Apply warehouse and logistics background to validate system behavior against real operational workflows.
Collaborate with international colleagues and customers in a global support setup.
Occasionally travel to provide support during implementations, workshops, or trainings.

Qualifications

Education & Experience : Degree in Computer Science, Business Informatics, or a related field, plus several years of professional experience in SAP support, ideally focused on logistics.

SAP Expertise : Strong knowledge of SAP EWM (priority) and solid knowledge of SAP WM / MM, with additional exposure to logistics components such as warehouse automation (MFS integration), transport service provider connections, or SAP TM.

Technical Skills : Practical experience with customizing and debugging to support error analysis.

Practical Experience : Hands-on background in warehouse or logistics operations, ideally including participation in SAP EWM implementations.

Documentation Skills : Proven ability to document processes, solutions, and procedures in a structured and accessible way.

Problem-Solving : Strong analytical skills, solution orientation, and structured working style.

Communication : Excellent communication skills in English; German language skills are a strong advantage.

Flexibility : Willingness to travel internationally on occasion for project, support, or training assignments.

Customer Orientation : Ability to work effectively with stakeholders at all levels and deliver practical, value-driven support.

Join Us

At Würth IT, your SAP EWM expertise, WM knowledge, and real-world logistics experience will make a meaningful difference. You’ll work in a collaborative global team, support both WM and EWM solutions, and play a key role in strengthening process documentation and knowledge sharing.

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Sap Consultant • Kuala Lumpur, Kuala Lumpur, Malaysia