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Customer Service Specialist (Mandarin Speaker)
SnaphuntGreater Kuala Lumpur, Malaysia30+ days ago
Job descriptionMerchant Support : Handle manual appeal orders from top-tier P2P merchants, ensuring timely and effective resolution; Address and resolve feedback cases from local community users. Appeal order processing : support top merchants on appeal order processing, strictly follow SLA. User Acquisition and Feedback collecting : Assist the operations manager in planning and executing user acquisition strategies; Gather insights and competitor information to support the creation of business strategies. As the operation supporting this role also need to collect users feedback and provide product or operation solutions for clients. Community and Customer Support : Act as the first point of contact for local community users, providing high-quality support and resolving inquiries; Help build a positive relationship with users and merchants by ensuring smooth communication. Experience : At least 2 years of experience, preferably in customer service (experience in banking or fintech is a plus). Skills : Strong communication and writing skills; Proficiency in Mandarin and English .
The Offer
- A role that offers a breadth of learning opportunities
- Attractive Salary & Benefits
- Work alongside & learn from best in class talent
The Job
About the role : Customer Service - P2P Specialist
You will be responsible for :
The Profile
The Employer
Since its inception in March 2018, Our client has emerged as a leading cryptocurrency exchange, offering a comprehensive suite of tailored crypto services and product solutions meticulously crafted for retail and institutional traders alike.
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Customer Service Mandarin Speaker • Greater Kuala Lumpur, Malaysia