Agency training manager

About the role

The Regional Training Manager is responsible to design, develop and deliver training programs for our agency force. This role is critical in enhancing agent performance, ensuring compliance with industry standards, and driving business growth through effective learning strategies.

• Design and implement comprehensive training programs for agency force.
• Develop curriculum and materials covering product knowledge, sales techniques, regulatory compliance, and customer service.
• Align training initiatives with business goals and sales targets.
• Monitor training effectiveness to ensure programs are supporting the agency force in improving sales and productivity. Assess agent performance pre- and post-training to measure impact.
• Provide feedback and coaching to agency force to support continuous improvement.
• Monitor training requirements to ensure compliance with BNM guidelines .Ad hoc task required by management
• Identify, manage and control data risks, monitor performance and uphold data integrity.
• Support the implementation of HLA's operational resilience framework, including outsourcing risk, business continuity and disaster recover management within the Division.
• Ensure implementation of data policies, procedures and controls to safeguard any documents or information relating to the affairs or account of a customer of the financial institution (customer information).

Job Requirement