Manager, Operational Risk Systems & Analytics -Global Risk Oversight

Responsibilities

• Answer client queries and provide basic direction and training onmon issues, including user access management
• Perform Level 1 & Level 2 support
• Perform root cause analysis, including duplication of the issue, in order to define the problem, and then share the document with members of the team
• Performs monitoring activities, including confirmation of scheduled reporting jobs and dashboard updates
• Logging and timely resolution of incidents with the production application
• Acting as 'integrator' to ensure execution activities are seamlessly executed
• Produce daily report highlighting status of the applications across several dimensions
• Triage product queues and prioritize issues according to their severity
• Provide feedback to supervisors and managers regarding processes that are unclear and need to be changed
• Support the promotion of changes into the production environment including User Acceptance Testing and Post Implementation Verification
• Participate in project and team meetings; interacting and collaborating with team members
• Supporting Director with the documentation of program insights, identifying opportunities and action plans to maximize productivity and gain efficiency, while protecting the RBC brand.
• Supporting and providing tactical execution of strategic priorities, process improvements and disciplines to achieve best in class in operational risk capabilities.

Requirements

Job Skills

1st Line Support, Apache Airflow, Confluence Administration, Customer Service Management, Data Manipulation, Detail-Oriented, Incident Management, Incident Response, Issue Management and Remediation (IMR) Process, JIRA Tool, Management Reporting, Production Environment, Root Cause Problem Solving, Tableau (Software), Teamwork, Technical Support, Unix, User Account Management

Additional Job Details

Address :

PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE : PUTRAJAYA

City : Putrajaya

Country : Malaysia

Work hours / week : Employment Type :

Full time

Platform :

GROUP RISK MANAGEMENT

Job Type : Regular

Pay Type : Salaried

Posted Date : 2025-06-30

Application Deadline :

2025-08-31

Note : Applications will be accepted until 11 : 59 PM on the day prior to the application deadline date above

I nclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients andmunities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients andmunities at Job ID R-0000131900