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Meeting Services Support - Specialist (Thai Speaker)

Meeting Services Support - Specialist (Thai Speaker)

Merck Gruppe - MSD Sharp & DohmePetaling Jaya, Selangor, Malaysia
30+ days ago
Job description

Overview

Our company's Business Service Centers (BSCs) are located across three regions (Americas, Europe, and Asia) and are responsible for the timely and efficient delivery of standardized, global financial processes. The BSCs execute and deliver a broad range of financial services and processes across our company's business divisions and markets.

The Meeting Services Support Specialist is responsible for supporting the end-to-end meeting process preparation for congress meetings and sponsorships, from meeting creation to closure. This includes meeting creation, vendor creation / maintenance, PO creation, contract agreement preparation, meeting compliance review, reconciliations and payments. The role ensures adherence to compliance and controls in line with all company policies and guidelines related to meetings and congresses.

Responsibilities

  • Support end-to-end operational execution for global meeting and congress services within agreed SLAs.
  • Perform completeness information review and raise vendor creation / maintenance, event creation / closure, PO creation in systems / tools accurately.
  • Prepare contracts / agreements for Healthcare Professionals, Healthcare Organizations & Speakers prior to the event based on agreed templates.
  • Support global meeting and congress financial processes from reconciliation review to payments in accordance with compliance & policies.
  • Ensure all payments, reconciliation files and journals are processed timely according to the company\'s financial processes when required.
  • Support year-end activities related to congresses by ensuring accruals (and accrual reversals) are processed according to financial timelines when required.
  • Work closely with stakeholders : Business Unit, Travel, Meetings, Card & Fleet (TMC&F) Regional leads and Process Excellence, Finance partners and other stakeholders to support the global meeting and congress financial process.
  • Work closely with the Meeting Planning Agency (MPA) to facilitate payments for congresses and meetings.
  • Maintain and continuously update process documentation (Standard Operating Procedures); understand global congress and meeting related SOPs and relevant policies.
  • Champion new procedures and re-engineer processes to support continuous improvement and ensure processes meet business objectives as efficiently as possible; stabilize new incoming scope of work during Hypercare period.
  • Handle inquiries as needed and resolve operational issues in a timely and satisfactory manner.
  • Demonstrate professionalism, meticulousness, and attention to detail in dealings with colleagues, internal clients and suppliers.
  • Any other duties within the scope, spirit or purpose of the role or as reasonably requested.

Qualifications

Education

  • Bachelor’s Degree in Business Administration, Science, Economy, Accounting, Finance, or related disciplines.

    • Skills Required

  • Minimum of 3 years of work experience in basic accounting or P2P / O2C / R2R.
  • Intermediate MS Excel skills (Excel, Power Apps, Power BI, PowerPoint, SharePoint).
  • Language requirements : English and Thai (reading, writing, speaking). Other languages (e.g., Mandarin, Japanese) are advantageous.
  • Added advantage with skills : Lean Six Sigma, Macro, Power BI, Automation UI Path.
  • Strong attention to detail and process improvement orientation.
  • Good understanding of Finance processes, internal controls, compliance, and financial business processes.
  • Ability to work independently and collaboratively within a geographically dispersed team in a fast-paced, high-volume environment with emphasis on accuracy and timeliness.
  • Strong communication, interpersonal, and organizational skills.
  • Positive, proactive attitude with problem solving and analytical skills.

    • Preferred

  • Experience with SAP (Concur, Shopping / Purchase Order, and Payment Portal Requests), Ariba, Service Now, CVENT, Veeva Salesforce.
  • Ability to navigate change or uncertainty.
  • Results oriented with sense of urgency; ability to prioritize, communicate effectively, and build stakeholder rapport.
  • Broad knowledge of most meeting types, congresses / conventions, travel and payments; up-to-date on internal procedures, guidelines and policies.
  • Experience in a global environment setup.

    • Current Employees apply HERE

    Current Contingent Workers apply HERE

    Additional Information

    Job Posting End Date : 10 / 11 / 2025

    Requisition ID : R

    #J-18808-Ljbffr

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    Service Thai Speaker • Petaling Jaya, Selangor, Malaysia