Technical Project Manager - Security Services

About us

Founded in 2015 with the mission to protect the open economy, OpenZeppelin is the world leader in securing blockchain applications and smart contracts.

Our Open-Source Contract Libraries are a public good that have facilitated the transfer of over $23 trillion and are considered the industry standard for smart contract development.

Our professional expertise integrates seamlessly into clients’ development lifecycles, enabling teams to plan, code, audit, deploy, and operate projects more quickly and securely.

Please note : Always refer to OpenZeppelin's official job page for the most accurate information about our open roles, as we have seen multiple third party job sites posting inaccurate information.

The Project Management Team

OpenZeppelin is seeking an experienced, customer-facing Technical Project Manager with a proven track record of delivering on time to join the Security Research team and take ownership of the entire security audit delivery process. This person will work closely with other constituencies across the organization including the Sales, Marketing, Operations, and Executive Leadership teams.

What you'll be doing

• Own and nurture relationships with OpenZeppelin’s client base.
• Respond to inquiries from existing customers, ensuring client retention and satisfaction.
• Establish trusted relationships with each client to drive continued value from our products and services.
• Ensure that clients' technical needs are met and exceeded.
• Follow up on client interactions to identify and develop new business opportunities.
• Lead client kick-off meetings and serve as the primary point of contact for all communications throughout the delivery process.
• Manage scope creep by utilizing a structured change order process, ensuring project scope remains controlled and clearly defined.
• Evaluate and escalate issues to management as necessary, facilitating prompt and effective resolution.
• Oversee the entire end-to-end process of client deliveries, including final review and coordination of publishing.
• Collaborate with Security Research team leaders to manage and ensure quality control throughout the project lifecycle.
• Monitor team performance against key metrics, such as resource utilization and allocation, to ensure optimal efficiency and project success.
• Automate and enhance the delivery process using our internal tools (GitHub, Notion, Slack, HubSpot) to improve efficiency and streamline workflows.

You have

Nice to have

Project management certification (PMP, Scrum Master, etc).

Advanced knowledge of GitHub.

PMO or other people management experience.

Demonstrated experience working with professional services scheduling software.

Logistics :

Our interview process takes place on Zoom and tends to consist of the following stages :

Benefits

At OpenZeppelin , we are an equal opportunity employer and we value different perspectives. We are committed to building a diverse workforce. This includes but is not limited to gender, race, sexual orientation, religion, national origin and other characteristics that make each one of us unique. In this uniqueness, we find the most value. Come join us!

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