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Contact Centre Agent (Japanese Speaker)
AEON Credit Service (M) BerhadKuala Lumpur, MY30+ days ago
Job descriptionDirectly report to Unit Head of Customer Support for Japanese Team Operations. -Ensure the operations for Japanese team is in compliance with internal policy and guideline as well as BNM requirements. -Ensure staff under Japanese Team meets individual KRA and contribute to the department’s overall KRA. -Manage, review and take corrective action as per PDCA (Plan, Do, Check, Action) cycle with respect to the performance and operation of Japanese Team. -Train and supervise subordinate or junior Japanese speaking staff in multitasking operations. -To report on Japanese Team’s operations performance in daily, weekly and monthly basis. -Identify operation constraint and possible action plan. -Feedback to management about complaint, request to enhance service, procedure, products and system [Apply now at https : / / my.hiredly.com / jobs / jobs-malaysia-aeon-credit-service-m-berhad-job-contact-centre-agent-japanese-speaker] Well verse in Japanese and English. -Diploma or Bachelor’s Degree in any related discipline. -3-5 years direct experience in Call Center operation with at least 3 years’ experience in Management level exposure. -Good time management. -Excellent interpersonal skills. -Strong analytical skill and able to work under pressure. -Manage to work with team environment.
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Contact Centre Agent • Kuala Lumpur, MY