Customer Service

Infinity Group of CompaniesSeberang Perai, Penang, Malaysia

14 days ago

Job description

Infinity Group of Companies – Perai, Penang

Infinity Logistics & Transport Sdn Bhd are a leading logistics provider in Malaysia with a strong presence across Southeast Asia and 15+ countries . Our services include Flexitank Solutions, Freight Forwarding, Land Transport, Logistics Centers, and 4PL services .

Why Join Us?

Top 5 Global Flexitank Producer
Largest Malaysia-Thailand Landbridge Service Provider
Major NVOCC Player in Port Klang
Leading 20’ High Cube Container Operator in SEA

Job Responsibilities

Manage the entire shipment fulfillment process , including import and export documentation , from job receipt to shipment tracking and ensuring timely delivery.

Communicate regularly with customers to provide shipment status updates and address inquiries.

Handle and resolve complex issues such as shipment delays, cargo damage , or customs-related problems to ensure high levels of customer satisfaction.

Coordinate with internal divisions and external vendors for customs clearance, and work closely with the operations team, haulage providers , or transporters to ensure timely and efficient shipment delivery.

Requirements

At least Diploma in Logistics, Shipping, International Business or related field.

At least 2 years of working experience in import and export customer service.

Strong attention to detail .

Mandarin speakers to effectively communicate with Mandarin-speaking clients.

Good communication skills in English, Bahasa Melayu and Mandarin .

Ability to work independently with minimal supervision .

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Customer Service • Seberang Perai, Penang, Malaysia