Technical Support Engineer

Virtuozzo is a leading innovator in virtualization and cloud infrastructure solutions, empowering service providers worldwide to build and manage any cloud—private, public, or hybrid—efficiently and cost-effectively. We pioneered container-based virtualization technologies and actively contribute to foundational OSS projects such as OpenVZ, Linux kernel, Kubernetes, CRIU, KVM, OpenStack, and more. At Virtuozzo, you’ll be joining a globally distributed support team known amongst our clients as top-tier. Responsibilities Coordination, troubleshooting and solving reported customer problems in collaboration with customer technical teams and internal teams Performing analysis and evaluations of technical performance and reliability of products, systems, and services based on customer requests Adhering to defined standards and measures for quality and customer satisfaction, managing customer communication according to SLAs Maintenance of the internal and external knowledge base on company’s products and troubleshooting procedures Requirements Desire to grow as an IT professional with focus on advanced / expert Linux knowledge Ability to work only three days a week with one night shift Understanding of OS structure and Linux configuration skills Operating system installation, configuration, upgrade, and maintenance experience (Linux) Networking and network services (Linux) configuration experience Experience with troubleshooting / monitoring utilities (Linux) English (Upper intermediate or above) Great communication and interpersonal skills Ability to stay calm and focused Docker, Kubernetes, OpenStack experience (would be considered as a plus) Redhat or LPI certificates (would be considered as a huge plus) With Virtuozzo, You Will Skyrocket your knowledge on how Linux works with the supervision of our trainers and the help of a well-knit team of professional support engineers Find out how Linux used by huge enterprises all over the world Prepare your knowledge base for further career growth with Virtuozzo Be acquainted with our customers to get a boost in your communication skills What We Offer Remote working model : balancing collaboration with flexibility Comprehensive private medical insurance Professional growth : training budget, certification support, mentorship, and career progression pathways Inclusive, multicultural culture : work alongside talented engineers from across the globe on infrastructure-grade cloud products Employee perks : recognition programs, referral bonuses, and learning initiatives such as book clubs or tech talks Regional impact : contribute to our customers' satisfaction and help our engineering team to pivot Virtuozzo is an equal opportunities employer and welcomes applications from all qualified candidates.

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