AI Adoption ExpertConcentrix • Malaysia, Malaysia

AI Adoption Expert

Concentrix • Malaysia, Malaysia

14 days ago

Job description

End to end recruitment | Client Management experience | Target driven

AI Adoption Expert :

Strategic Planning – Ability to lead business case identification, prioritize initiatives focused on the Copilot tools available in Azure.
Stakeholder Engagement – Engage with business and IT stakeholders to track progress and optimize AI use case strategies.
Change Management – Facilitate AI usage readiness assessments and develop action plans.
Training Development – Design AI usage training curricula.
Data Analysis – Design and interpret AI use adoption analytics and KPIs.
Feedback & Support – Implement feedback mechanisms and support systems.
Value Measurement – Measure AI adoption success and drive value realization.

Key Responsibilities

Lead AI adoption business case identification and prioritization based on impact, feasibility, and alignment with organizational goals.

Shape and execute enterprise-level Copilot adoption strategies that align with business priorities and transformation goals.

Facilitate structured AI readiness assessments to evaluate organizational, skilling, and enablement maturity and recommend practical action plans.

Develop and support execution of AI skilling, enablement, and internal communications strategies to drive user engagement and adoption.

Engage business and IT stakeholders to monitor progress, track value, and optimize AI adoption strategies based on feedback and usage signals.

Apply Microsoft frameworks and tools to facilitate structured reviews, value realization planning, and success measurement.

Core Consulting Competencies

7–10+ years in enterprise Adoption and Change Management (ACM) with Microsoft 365; 2+ years in short‑format consulting (workshops / accelerators).

Demonstrated ability to produce assets same‑day : backlogs, labs, comms, KPI scaffolds.

Ability to rapidly scope and tailor engagement set to constraints (time, role mix, data access).

Multi‑industry exposure; comfort switching contexts multiple times per week.

Facilitate executive and practitioner discussions; keep decisions moving with visible timers, parking lot, and a decision log.

Facilitation & objection handling : Convert “AI fear / quality / safety” into experiments with owners and dates; keep rooms outcome focused.

Required Qualifications

5+ years of experience in enterprise consulting, digital transformation, or business change enablement.

Experience leading use case identification and business case development for emerging technologies.

Demonstrated experience guiding Microsoft 365 or Copilot programs with large enterprise customers.

Strong understanding of AI and productivity transformation, organizational readiness, and skilling strategies.

Experience with adoption and change management frameworks (Prosci, or equivalent).

Proven ability to work cross‑functionally with business, IT, and executive stakeholders.

Excellent communication, facilitation, and stakeholder engagement skills.

Experience with internal communications, skilling, or change enablement programs in large organizations.

Experience working with adoption and success teams to accelerate impact and remove blockers.

Preferred experience

Experience enabling champions communities at 1k+ scale.

Multi‑geo / multilingual rollouts, creation of learning assets and Power BI adoption views.

Required Certifications (If not acquired, must be willing to obtain upon hire)

Proven Microsoft Copilot knowledge credentials or equivalent.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology and Business Development

Industries

Telephone Call Centers

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

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