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Client Management, Analyst
AIAAIA Malaysia, Kuala Lumpur, MY29 days ago
Job descriptionPossess a degree with business or equivalent. Relevant working experience in commercial, client-facing role. Possess strong presentation, planning, organization and analytical skills Ability to handle customer complaints and / or requests with a sense of urgency and have the ability to be impartial and objective. Strong team player, adaptable and versatile in working style Independent, energetic, passionate, proactive, performance driven
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
So if you believe in inspiring a better future, read on.
About the Role
Responsible for ensuring a high level of satisfaction and increased revenue through building and maintaining effective long-term relationships with a defined customer base (e.g. high net worth individuals) or intermediary (e.g. brokers)
Responsibilities
- Responsible for the management of sales team and relationships with assigned clients.
- Building and maintaining professional relationships and actively engage with clients and intermediaries to achieve overall sales and profitability targets.
- Provide consultative recommendation through analysis of Claims & Utilisation reports and propose measures to clients to better manage cost.
- Collaborate proactively and transparently with internal stakeholders (Operations, Customer Experience, Training, etc) to optimize the customer experience.
- Arrange and participate in internal and external client debrief
- Act as “door-opener” to Segment management team
- Responsible for proposing new product or initiatives for Direct Clients
- To monitor seamless implementation, including policy enrolment, briefing, helpdesk, policy issuance, setup
- Involve in projects or initiatives that will further grow the overall CS business
Requirements
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Management Analyst • AIA Malaysia, Kuala Lumpur, MY