Senior Software Engineer

Join to apply for the

Senior Software Engineer

role at

AXA Group Operations .

We are seeking a highly skilled Tech Lead with a focus on API Platform Management and Features Development to join our team and oversee the operational and development aspects of our Azure GenAI platform, with a specific emphasis on the Secure GPT service. The ideal candidate will be responsible for ensuring the platform's performance, quality of service, security, and driving the development of new features and enhancements. This role also involves leading a small team of developers and managing incidents.

Responsibilities

Take ownership of service issues and incidents, driving them to resolution, and keeping stakeholders informed throughout the process.

Lead a small team of developers in the design, development, and delivery of new features and enhancements for the Secure GPT service.

Develop new functions around Secure GPT API usage.

Identify opportunities for improvement in API Operations processes and procedures, particularly in observability automation and customer service delivery, and drive the implementation of these improvements.

Serve as a point of escalation for stakeholders seeking assistance with API Operations and ensure a seamless user experience.

Troubleshoot and resolve any API-related issues to ensure seamless user experience and high service availability.

Ensure compliance with security and regulatory requirements related to the Secure GPT service.

Collaborate with the broader Secure GPT international team to deliver exceptional customer service to internal stakeholders.

Experience

More than 5 years of experience in operational roles, with a specific focus on API Operations and Features Development within Azure.

Strong analytical skills, with the ability to quickly / accurately identify issues and root causes.

Excellent problem-solving skills and a proactive, solution-oriented approach.

Quick learner, with the ability to rapidly become familiar with new technologies and tools.

Exceptional communication and relationship management skills, with the ability to effectively communicate technical information to non-technical stakeholders.

Project management skills, with the ability to manage multiple priorities, stakeholders.

Ability to drive initiatives forward independently and demonstrate leadership.

Preferred Qualifications

Experience with GenAI technologies.

Experience working in a highly regulated industry.

Knowledge of data security and regulatory requirements.

Proven experience leading a small team of developers in a fast-paced environment.

Technical skills Must Have :

Experience in API operations and management

Competence in monitoring resources on Azure

Experience with Azure API application

Knowledge of Infrastructure as Code (IaC)

Terraform and / or Bicep for automatic infra deployment

Nice to Have :

Azure and API certification

Familiarity with observability and monitoring tools

Must Have (Leadership & Communication)

Leadership : Ability to inspire and motivate a team, provide guidance, and make decisions.

Communication : Excellent verbal and written communication skills to effectively collaborate with stakeholders, team members, and customers.

Adaptability : The ability to quickly adjust to changes in technology, priorities, and requirements.

Collaboration : The ability to work effectively with cross-functional teams and build strong relationships with stakeholders.

Problem-Solving : The ability to approach challenges with a proactive and solution-oriented mindset.

Nice to Have :

Time Management : The ability to manage multiple priorities, meet deadlines, and effectively allocate resources.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries : IT Services and IT Consulting

Referrals increase your chances of interviewing at AXA Group Operations.

#J-18808-Ljbffr