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Customer Support Specialist
RiDiK (a Subsidiary of CLPS. Nasdaq : CLPS)Malaysia21 hours ago
Job descriptionBe comfortable with Zendesk, handling a high volume of customer inquiries, and moving customer inquiries through the resolution cycle. Comfortable working with queue ticket management and providing a swift response. Speaking with customers who raise time-sensitive, high impact concerns. Effective communication skills, de escalation skills, time management, multitasking, cross functional collaboration, case management, queue management Will need to be able to sort through Confluence SOPs,previous Slack threads, etc. to find answers to questions - should be a quick learner and should know when is the time to reach out for help At least 3 years of experience in customer support and / or technical support
About the job :
These roles are all net new. We are launching a 24 / 5 enterprise customer support function, starting with supporting diffrent enterprise customers. We will need these individuals to work support enterprise customers.
Shift arrangement (MY Time) :
AU shift : 7am-4pm
Asia shift : 9am-6pm
Europe : 3pm-12am or 2pm-11pm
US : 10pm-7am
Responsibilities :
- Very knowledge heavy, will need to maintain knowledge / understanding regarding Client's product (finance / fintech)
- Correspond with customers (through Zendesk ticket) in
- order to find the answers to their questions2. Be willing to flex and re-prioritize when immediate attention is needed somewhere else
- will be solely email support to begin with. There is a possibility that it could expand to include phone support in the future
Requirement :
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Customer Support Specialist • Malaysia