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Analyst, TV and Consumer Electronics
TechTargetGeorge Town, Penang, Malaysia1 day ago
Job descriptionAttend to customer feedback, complaints, and inquiries effectively. Escalate unresolved issues to the Mall Operations Manager. Act as the first point of contact for tenants regarding customer-related issues. Support communication between tenants and mall management. Assist in the daily operations of customer service counters and help desks. Ensure service counters are well-equipped with updated information, brochures, and materials. Monitor mall facilities and report any operational issues to the relevant department. Maintain proper records of customer interactions, incidents, and feedback. Prepare reports on customer service activities, trends, and suggestions for improvement. Provide customer assistance during mall events, roadshows, and promotions. Support marketing initiatives by sharing campaign information with shoppers. Minimum SPM / Diploma in Business, Hospitality, or related field. At least 1–2 years' experience in customer service, preferably in retail, shopping mall, or hospitality industry. Strong communication and interpersonal skills. Pleasant personality with a customer-oriented approach. Ability to handle stressful situations with patience and professionalism. Basic computer literacy (MS Office, email, reporting tools). Willing to work on weekends, public holidays, and shifts. Greet and assist customers in finding products that meet their needs. Provide detailed product information and answer questions to help customers make informed purchasing decisions. Actively promote and upsell products to customers to increase sales. Meet or exceed individual sales targets and contribute to team goals. Maintain an in-depth understanding of the products or services being sold. Stay updated on new product arrivals and promotions. Process sales transactions, including handling cash, credit card payments, and returns. Ensure accuracy in sales records and receipts. Keep the sales floor clean, organized, and well-stocked. Assist with inventory management and restocking shelves. Build relationships with customers, encouraging repeat business and loyalty. Resolve customer complaints or concerns in a professional and timely manner. Strong communication and interpersonal skills. Basic math skills for handling transactions. Customer-focused with a friendly and approachable demeanor. Ability to work in a fast-paced environment. Previous retail or sales experience is often preferred. This position requires the ability to speak Mandarin to serve Mandarin-speaking customers. A high school diploma or equivalent is typically required. Some positions may require specific product knowledge or certifications.
Mall Customer Service Analyst
Key Responsibilities
Customer Engagement
- Greet and assist shoppers in a friendly and professional manner.
- Provide information on mall facilities, promotions, events, and tenant locations.
- Handle lost & found items and maintain accurate records.
Issue Resolution
Tenant Support
Operations Support
Administration & Reporting
Event & Marketing Support
Requirements
Sales Associate
A Sales Associate is an entry-level or mid-level position in the sales department, primarily focused on assisting customers, promoting products, and driving sales within a retail or business setting. They work closely with customers to understand their needs, provide product information, and ensure a positive shopping experience. Sales Associates play a key role in achieving sales targets and maintaining customer satisfaction.
Key Responsibilities :
Customer Service :
Product Knowledge :
Cash Handling & Transactions :
Store Maintenance :
Skills & Qualifications :
Education :
Sales Associates play a crucial role in driving sales and enhancing customer satisfaction, contributing directly to the overall success of the business.
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Analyst Analyst Analyst • George Town, Penang, Malaysia
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