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Branch Executive

Branch Executive

EPSJohor
15 days ago
Job description

Branch Executive Posting Date : 25 Jun 2025 | Close Date : 23 Sep 2025

This is a 1-year contract position, open to fresh graduates and entry-level candidates as well. The role focuses on delivering a personalized and positive experience to our customers and agency members by :

  • Engaging and interacting with customers
  • Offering the right solutions
  • Delivering on our service promises

Key Responsibilities

  • Provide product and service info via face-to-face interactions
  • Promote and educate customers on Self-Serve Facilities
  • Resolve product / service issues end-to-end
  • Handle escalations and recommend solutions
  • Participate in projects and training sessions
  • Support other branches when needed
  • Requirements

  • Bachelor’s degree (fresh grads welcome!)
  • Passion for customer service
  • Strong communication skills (verbal & written)
  • Team player with a pleasant and adaptive attitude
  • Able to handle customers and agents at all levels
  • Strong decision-making and analytical skills
  • Sub Specialization : Banking and Financial Services;Insurance Type of Employment : Permanent Minimum Experience : Fresher Work Location : Johor

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