Technical Support Specialist

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Technical Support Specialist

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Tap Growth ai

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What You’ll Do

Customer Support : Deliver timely, accurate technical support for our audit software, ensuring high customer satisfaction.

Problem Solving : Troubleshoot software issues, answer user queries, and resolve problems efficiently.

Relationship Management : Build strong, professional relationships with customers by understanding and addressing their needs.

Collaboration : Partner with developers and team members to identify and resolve software bugs and defects.

Compliance : Ensure all support aligns with auditing standards and best practices.

System Improvement : Analyze support tickets and share insights for product enhancements.

Quality Assurance : Test software features to maintain and improve quality.

What We’re Looking For

Education & Experience : Diploma or higher, with 2+ years’ experience in technical support, customer service, or a related field. Fresh graduates are also welcome to apply.

Language Skills : Proficiency in Chinese, English, and Malay to support a diverse customer base.

Technical Aptitude : Strong problem-solving skills and ability to work independently in a fast-paced environment.

Bonus : Familiarity with auditing or accounting principles (not mandatory).

Soft Skills : Excellent communication, adaptability, and willingness to take on new challenges.

Why Join Us

Competitive Pay & Benefits : Attractive remuneration and comprehensive perks.

Flexible Work : Hybrid arrangement for better work-life balance.

Generous Leave : Ample annual leave to recharge.

Career Growth : Opportunities to grow in a fast-expanding field.

Training Provided : We’ll equip you with the knowledge and tools you need to succeed.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

IT Services and IT Consulting

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