Internship Customer Service Representative

Job Responsibilities 账号运营任务 Account Operation Tasks 负责日常操作公司分配的20个社交账号（如Telegram、WhatsApp、Line等）。 Responsible for operating 20 social media accounts assigned by the company (e.g., Telegram, WhatsApp, Line). 剧本内容执行（仅限群内） Script Execution (Group Only) 剧本内容只在群组中执行，不进行私聊对话操作。 Script content is executed only in group chats; no private chat interaction is required. 按照剧本在群内带动讨论、活跃氛围、引导客户兴趣。 Use the script to initiate discussions in groups, boost engagement, and attract user interest. 模拟真实用户行为，配合其他账号制造互动效果。 Simulate real-user behavior and collaborate with other accounts to create interactive group dynamics. 群组炒作任务 Group Hype Tasks 每天活跃至少10个指定群组。 Actively participate in at least 10 designated groups per day. 按照剧本内容发言、评论、带动气氛，引导用户关注。 Post, comment, and engage using scripted messages to generate attention and hype. 形成可信讨论环境，提高客户私聊意愿。 Create a believable conversation environment to increase the chance of customers initiating private messages. 客户引导与推送 Customer Forwarding Process 当有用户私聊管理号时，不需判断是否为潜在客户。 When a user privately messages the admin account, no need to assess whether they are a potential client. 只要客户感兴趣并发起私聊，即按照剧本内容快速回复并推送至接待人员。 As long as the customer initiates private chat with interest, reply following the script and immediately forward them to the reception team. 所有私聊客户均视为推送成果，由该开发人员归属。 All privately messaged customers are counted as valid leads attributed to the corresponding developer. 资料与记录提交 Data and Record Submission 每日记录账号活跃情况、推送客户数量及聊天截图。 Record daily account activity, number of forwarded customers, and provide conversation screenshots. 遇到特殊问题或剧本反馈需及时上报。 Report any issues or script feedback promptly. 安全与保密 Security and Confidentiality 严格遵守各平台规则，避免账号违规或封禁。 Comply with all platform rules to avoid violations or bans. 所有客户信息、剧本内容、账号配置均为公司机密，不得外泄。 All client information, script content, and account setups are confidential and must not be disclosed. [Apply now at https : / / my.hiredly.com / jobs / jobs-malaysia-computex-computer-zone-job-internship-customer-service-representative]

Language : -Mandarin (Required) -English (Required)