Content Specialist

91% say women are treated fairly and equally to men

93% would recommend this company to other women

92% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members.

Position summary

x problems?

Are you looking for a culture where you can bring your passions, put your unique skills to use, and learn as much as possible?

If this sounds like you, then #HelloWork! This is just the opportunity you've been waiting for.

First things first :

We believe people make great companies, not the other way around. Our people make all the difference in cultivating a down-to-earth culture where ideas are welcomed, and innovation is encouraged. The result? We're changing the world of work with our payroll solutions that help companies of all s focus less on work and more on success.

Your role :

You will work as an integral part of our Global View Business Excellence team to author and edit content adhering to ADP's authoring standards while also being an advocate for the client and associate experience. In this role you will meet the information needs of our clients and associates by producing accurate, concise, and usable content, including business processes, how to articles, troubleshooting guides, overviews, online help, and others. You will utilize authoring tools, a component content management system, and work closely with business partners, content developers, IT partners, UX teams, project teams, training teams, and others to ensure high-quality deliverables.

What you'll do :

Create / edit / manage content for GlobalView.

Use knowledge management key metrics to drive improvements in content presentation to associates.

Assess and align business content to enterprise content model.

Conduct detailed analysis of user content needs, develop requirements, and estimates for deliverables, partnering with product owners and other stakeholders in the process.

Apply enterprise content strategy and principles to develop concise, consistent, high value content deliverables.

Partner with Subject Matter Experts to obtain information and content validation.

Develop content deliverables in the enterprise content management application.

Report progress of content deliverables to stakeholders and adhere to timelines.

Demonstrates domain, tool, and authoring expertise and can provide informal mentoring to colleagues.

Demonstrate authoring expertise and provide informal mentoring to colleagues when need arises.

Collaborate with content owners to validate knowledge and foster content reuse.

Act as an expert regarding authoring technology and content development.

Perform other content related duties as assigned.

Qualifications you'll need :

Experience :

Understanding of knowledge / content management best practices and content lifecycle management

Understanding of knowledge management systems, search engine optimization (SEO) and taxonomy

Strong knowledge in structured based authoring and information typing

Experience in knowledge management / content development / technical writing

Familiarity with one or more of the industry standard style guides (The Chicago Manual of Style, Associated Press Stylebook, The Elements of Style)

Ability to manage content deliverable schedules

Knowledge of DITA, XML, component content management systems a plus

Strong writing skills (must provide examples)

Self-starter and ability to multi-task

If you've made it down this far, we have to ask : What are you waiting for? Apply now!

ADP in a nutshell :

ADP partners with organizations across the Asia-Pacific region by offering highly-configurable Payroll Managed Service and Statutory Compliance solutions. ADP carries with it 70 years of expertise and 58,000 employees worldwide. We believe in Powerful Technology + Real People = Awesome Results. Consistently named one of the "Most Admired Companies" by FORTUNE Magazine, and recognized by DiversityInc as one of the "Top 50 Companies for Diversity," ADP powers the working world with hire-to-retire solutions. Whether it's a small business on Main Street or a global enterprise, our leading solutions and expert guidance help over 740,000 clients around the globe reduce costs, stay compliant, and unlock their people's potential. Less paperwork. More teamwork.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP : ADP affirms inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP : ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP : ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including : race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP : ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

91% say women are treated fairly and equally to men

93% would recommend this company to other women

92% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members.

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