Manager, Retail AFC - CASA Fraud Monitoring

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long‑term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

• Ensure smooth operation of shifts and provide supervision and advice on CASA fraud matters
• Review fraud alerts actions completed by Fraud Analyst
• Review high volume transactions data to identify potential fraudulent transactions and its root cause.
• Decision making on whitelisting / blacklisting actions.
• Manage fraud alerts and execute swift actions to mitigate losses.
• Utilize various tools and channels to gather facts and submit case summary for timely escalation to investigation team or touchpoints in accordance to prevailing Service Level Agreement.
• Ensure accurate records fraud alerts and course of actions for audit reference.
• Collate monthly statistics for management reporting.
• Attend to customer’s feedback
• Identify opportunities to improve processes and mitigate evolving scam trends.
• Mentor junior Fraud Analyst and provide training and support to staff on fraud detection and prevention measures.
• Conduct regular reviews such as call quality monitoring, to ensure compliance with company policies and procedures.
• Plan and prepare monthly duty roster.
• Close liaison with enforcement agencies to provide case support.
• Support ad‑hoc projects within the Business Unit on anti‑scams efforts
• Collaborate with cross‑functional teams to provide insight on trending scams and recommendations.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non‑merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Sales and Business Development

Industries

Banking

Apply now and make a Difference

#J-18808-Ljbffr