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Project Manager - Application Support

Project Manager - Application Support

RBCKuala Lumpur, Kuala Lumpur, Malaysia
27 days ago
Job description

Overview

We are hiring a project manager to support our technology operations and risk services team in Malaysia. This role is ideal for someone with a strong background in incident management, change control, vulnerability tracking, and coordination of system access processes in a dynamic enterprise IT environment. You will work closely with technical teams to ensure stability, risk mitigation, in compliance with regulatory and security standards.

What will you do?

  • Leading day-to-day incident management, ensuring timely resolution and communication of production issues.
  • Track and manage vulnerabilities across systems, ensuring proper plans are in place and executed for remediation.
  • Coordinate and follow through on change requests, especially those related to security patching or vulnerability fixes.
  • Manage NPID accounts, ensuring timely password rotation and compliance with security policies.
  • Monitor SLAs and ensure alignment with enterprise IT and security standards.
  • Provide regular reporting on incident trends, open risks and change requests.

What do you need to succeed?

Must Have :

  • Extensive experience in IT with strong knowledge of Capital Markets including Fixed Income Products (FX, Cash, Derivatives, Structured Products, Commodities and Futures).
  • Solid experience in technology support of Capital Markets trading and related functions.
  • Knowledge of Fixed Income trading activities (Pricing, booking, execution, live risk, market risk, etc.), market data feeds.
  • Excellent verbal and written communication skills and good temperament, with the ability to face challenging trading clients.
  • Ability to manage priorities and the book of work / open issues from trading desks and work across IT and external vendors to capture, track, status update and drive issues to resolution.
  • Solid Linux, SQL, and any scripting language (Shell, Perl, Java, Python, etc.).
  • Experience with Database, Linux, Windows and basic infrastructure.
  • Good knowledge of enterprise scheduler platforms and monitoring tools (e.g., Control-M, Geneos, Tableau and Service Now).
  • Working knowledge of underlying infrastructure and interoperability (servers, storage, network, middleware).
  • Solid knowledge of ITIL and experience implementing Service Management practices (Event, Incident, Problem and Change management).
  • Production data analysis using Service Now, PowerPoint presentations, MS Excel charts.

    • Nice to Have :

  • Working knowledge of Murex.
  • Experience in DevOps and cloud technology (AWS, GridGain).
  • Experience to support MQ, SOLACE and RV / RMDS.

    • What’s in it for you?

    We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
  • Leaders who support your development through coaching and managing opportunities.
  • Ability to make a difference and lasting impact.
  • Work in a dynamic, collaborative, progressive, and high-performing team.
  • A world-class training program in financial services.
  • Flexible work / life balance options.
  • Opportunities to do challenging work.

    • Job Skills

    Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software

    Additional Job Details

    Address : PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE : PUTRAJAYA

    City : Putrajaya

    Country : Malaysia

    Work hours / week : 40

    Employment Type : Full time

    Platform : CAPITAL MARKETS

    Job Type : Regular

    Pay Type : Salaried

    Posted Date :

    Application Deadline :

    Note : Applications accepted until 11 : 59 PM on the day prior to the application deadline date above.

    Inclusion and Equal Opportunity Employment : At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. RBC strives to create a respectful, belonging-focused workplace where employees can perform at their best, collaborate, drive innovation, and grow professionally.

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    Project Manager • Kuala Lumpur, Kuala Lumpur, Malaysia