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Service Delivery Coordinator

Service Delivery Coordinator

Black BoxKuala Lumpur, Kuala Lumpur, Malaysia
1 day ago
Job description

Service Delivery Coordinator

Federal Territory of Kuala Lumpur, Malaysia

Responsibilities

  • Perform day-to-day project coordination activities using processes, methodologies and systems; support planning and coordinating activities of client delivery projects to ensure goals and objectives are accomplished within the established time frame and budget.
  • Monitor plans and activities pertaining to client delivery projects; ensure project tasks are completed as scheduled and report status to the project manager.
  • Perform project activities and related documentation, ensuring quality and consistency in content and look and feel within a project.
  • Work with project management and field service operations teams to utilize project tracking / management tools and find ways to elevate project coordination capabilities to meet business needs.
  • Collaborate across all levels and departments to ensure a seamless transition of work activities to execute operations functions.

Qualifications

  • Bachelor’s Degree in Computer Science, Information Systems, Business or related field, or equivalent experience.
  • Minimum of 2 years Project Coordination experience within the technology services industry.
  • Knowledge of project management and technical documentation tools; familiarity with standardized project management methodologies and processes.
  • Excellent organizational skills and ability to meet deadlines while ensuring quality of delivery.
  • Strong analytical skills including requirements documentation, troubleshooting and problem solving.
  • Excellent communication skills, both written and verbal.
  • Ability to foster strong working relationships between project teams, stakeholders, management and vendors.
  • Proficient in MS Office (Word, Excel, PowerPoint), Outlook, SharePoint, MS Project, PPM tools, ERP, Salesforce.com, workforce management and cloud-based technology systems.
  • Note : The role requires the candidate to converse in Chinese.
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