Account Manager – Eastern Postpaid

Are you ready to get ahead in your career?

We want to empower you to turn your ambitions into achievements.

We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.

Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.

To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

The Account Manager – Eastern Postpaid is responsible for managing and growing a portfolio of high-value postpaid accounts within the Eastern region, ensuring customer satisfaction and achieving sales targets for Maxis Mobile.

What are you accountable for?

• Develop and maintain strong, long-lasting relationships with assigned key postpaid customers in the Eastern region.
• Identify and pursue new business opportunities within existing accounts to increase revenue and market share.
• Proactively assess, clarify, and validate customer needs on an ongoing basis and translate them into suitable Maxis Mobile solutions.
• Collaborate with internal teams (e.g., technical support, marketing, product development) to ensure timely and successful delivery of Maxis Mobile solutions according to customer needs and objectives.
• Prepare and deliver compelling sales presentations, proposals, and contracts to customers.
• Negotiate and close sales agreements, ensuring profitability and adherence to company policies.
• Monitor and analyze sales performance, market trends, and competitor activities to identify areas for improvement and growth.
• Provide regular reports on account status, sales forecasts, and market intelligence to management.
• Resolve customer complaints and issues efficiently and effectively to maintain high levels of customer satisfaction.
• Stay up to date with Maxis Mobile's product and service offerings, as well as industry developments.

What do you need to have for the role?

Skills / Knowledge

What’s next?

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

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