Mid Market Customer Growth Executive

Infobip Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Overview

Join to apply for the Mid Market Customer Growth Executive role at Infobip .

Infobip Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Join to apply for the Mid Market Customer Growth Executive role at Infobip

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re shaping how more than 80% of the world connects and communicates. This is a full-stack cloud communications platform; we emphasize curiosity, passion, and collaboration. This opportunity offers meaningful work and challenges that grow you.

If you\'re looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity. Let’s build what’s next, together.

Purpose

The Mid-Market Customer Growth Executive / Customer Growth Associate’s role is to drive client satisfaction, retention, and growth by managing client relationships, meeting performance goals, ensuring proper account setup and risk management, analyzing client data, coordinating with internal teams, and continuously developing skills and knowledge. This position is an entry-level role in Customer Growth and aims to achieve business growth through effective client management and collaboration across functions.

Responsibilities and Expectations

• Customer Orientation

Build and maintain trusted relationships with assigned (top Tier2) clients to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position Infobip against competitors).

Excellent knowledge of Infobip’s internal tools (e.g., Qlik, SU) to set up accounts, monitor and troubleshoot client traffic.

Promote team spirit; mentor and onboard newcomers.

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace. No matter your race, gender, age, background, or identity—if you have the passion and skills to thrive, there’s a place for you here. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one\'s identity.

Seniorities and Employment

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