Technical Support Centre Specialist (12-month Contract)

Overview

Technical Support Centre Specialist (12-month Contract) provides multiskilled technical support for BD products, focusing on resolving complex, time-sensitive, and high-risk issues. Responsibilities include customer escalations, sites down, remote troubleshooting, and dispatching cases to field service technicians. Specialists support two core products (e.g., ES and PLX or ES and CIISafe) and understand Legacy and NextGen systems from server to station and their integrated connections to other BD products.

Responsibilities

• Resolve complex, time-sensitive, and high-risk issues including customer escalations and sites down situations
• Perform remote troubleshooting and, when needed, dispatch cases to field service technicians
• Support two core BD products in parallel and understand Legacy and NextGen systems from server to station
• Maintain trusted partnerships, foster open communication, drive team and cross-functional collaboration
• Proactively improve culture, processes, and service
• Provide clear, timely updates to customers and document case notes in plain language
• Mentor and guide others to promote quality customer interactions

Knowledge, Skills And Abilities

Qualifications

Experience

Training

Physical / Mental Requirements

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity / Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, citizenship status, marital or domestic status, familial status, sexual orientation, gender identity or expression, genetics, disability, or veteran status.

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