Customer Service Management (Thai Speaker)
Precision Communication Technology MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia4 days ago
Job descriptionNative or fluent proficiency in Thai (both written and verbal). Excellent communication skills and a friendly, professional demeanour. Prior experience in customer service or a similar role is preferred but not required. Ability to work under pressure and manage multiple tasks simultaneously. Strong problem-solving skills and attention to detail. Ability to work both independently and as part of a team. Familiarity with CRM systems and customer service tools is a plus. High school diploma or equivalent; additional qualifications are a plus.
Customer Service Management (Thai Speaker)
We are seeking a motivated and customer-focused Customer Service Representative who is fluent in Thai to join our dynamic team. The ideal candidate will provide exceptional service to our Thai-speaking customers, helping them resolve issues, answer inquiries, and ensure a positive experience with our products / services.
Key Responsibilities
- Respond to customer inquiries in a timely, professional, and courteous manner via phone, email, live chat, or social media platforms in Thai.
- Provide product or service information, resolve complaints, and address any customer concerns.
- Assist customers in navigating our website, processing orders, or troubleshooting technical issues.
- Collaborate with other departments to resolve complex or escalated issues.
- Maintain accurate records of customer interactions, inquiries, and feedback.
- Ensure a high level of customer satisfaction and loyalty by delivering personalized service.
- Handle and process customer returns, refunds, or exchanges according to company policy.
- Continuously improve product knowledge and stay updated on company offerings.
- Participate in customer service training programs and team meetings.
Requirements
Seniority level
Entry level
Employment type
Full-time
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Service Thai Speaker • Kuala Lumpur, Kuala Lumpur, Malaysia