Customer Success Manager (Chinese-speaking)

JubliaAlor Setar, Kedah, Malaysia

17 hours ago

Job description

Customer Success Manager (Chinese-speaking)

Jublia is a global leader in the event technology sector. We power event platforms with a specific focus on 1 : 1 Meetings, Content Discovery, and Audience Engagement; we do this with our proprietary machine learning algorithm!

Since our inception we have partnered with some of the biggest event organizers in the world to execute live, virtual, and hybrid events. Our HQ is based in Singapore and we are a fast growing, profitable startup.

We are looking for a Customer Success Manager to help our customers get value from their partnership with Jublia, ensuring that we can drive increased value at their events. This includes understanding the customer’s needs, KPIs, managing customer satisfaction, and ultimately helping the customer benefit tremendously from the use of Jublia technology. A key aspect to success is to form a relationship of trust with Jublia's customers, anticipate needs, and act with agility, flexibility and integrity.

Responsibilities

Taking ownership for the use of Jublia products throughout clients’ organizations with a strong knowledge of our data, methodology, and visualization tools and be able to explain these to stakeholders
On-going continuous event support via telephone, instant message, and email; gathering clients' and end-customers' feedback for the continuous improvement of Jublia platform
Working with key Jublia clients to collaboratively create successful case studies and testimonials
Spot trends from our data analytics tool to carry out operations while managing client expectations
Team up with Jublia product team to address and fulfil clients' needs

Requirements

1+ year of client facing project management in an organization OR 2 years of Customer Success, Servicing or Operations Experience

Excellent time management and being able to handle multiple deadlines simultaneously

Proficient with web application usage and handling data using Excel (or similar tools)

Experienced working with and supporting international customers over email, telephone and instant messaging

Data analysis experience preferred

Fluent in English and Mandarin

Willing to and enjoy travelling!

Our Great Range of Perks

We are mostly remote, where you can work from the comfort of your home, and enjoy flexible working time.

Additional end of year paid holiday leave entitlement besides the common yearly paid leave.

Seniority level

Entry level

Employment type

Full-time

Industries

Events Services

Location : Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Customer Manager • Alor Setar, Kedah, Malaysia