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Sr. HR Operations Specialist
H.B. FullerKlang, Selangor, Malaysia23 days ago
Job descriptionLead end-to-end cross-functional process improvement projects, from identifying opportunities and defining project scope to implementation and post-project analysis. Lead initiatives to standardize inquiry resolution practices and improve service delivery across the HR Shared Services team. Support system enhancements and participate in cross-functional project teams to test and implement process automation initiatives. Develop process maps for current and future states. Collaborate with customers, management, stakeholders, and functional / technical counterparts to understand process flows and be able to convert them into formal procedural and process documents Liaise with HR leadership and IT teams to influence system enhancements and process redesigns that support business goals. Responsible for collaborating with internal functions and third-party providers to manage payroll for Southeast Asia and Korea. Verify attendance and leave data before payroll submission to ensure accuracy. Support the transition of payroll projects to the global payroll team. Address basic employee inquiries and grievances, ensuring responses per company policy. Support disciplinary actions and performance improvement plans by documenting discussions and follow-ups. Handle day-to-day HR administrative tasks for the Malaysia plant, including employee onboarding / offboarding, attendance tracking, and HR document management. Partner with HRBP team to develop and oversee the maintenance of comprehensive knowledge resources and documentation, ensuring consistency across the organization. Develop and maintain advanced troubleshooting guides and FAQs to enhance the knowledge base for the entire HR team. Assist managers in the annual performance review process by tracking deadlines, collecting evaluation forms, and filing records. Generate basic HR reports (headcount, turnover, attendance) on a monthly basis. Support HR audits and ad-hoc projects as assigned. The ideal candidate will be a self-starter with high initiative and strong customer focus. They are results-oriented, problem solvers who can communicate complex information effectively. This role provides a great opportunity to identify and implement new business controls and innovations, build trusted relationships with our business partners. You must have a proven track record of developing and implementing policies, procedures, processes, and reporting to drive success within a customer service environment. Solid Microsoft Office software skills Strong verbal and written communication skills High degree of integrity and ability maintain strict confidentiality High organization skills Ability to multi-task and work under pressure and to maintain a professional attitude with employees and vendors; ability to adapt to change Ability to handle complex and demanding situations tactfully when dealing with customers and supporting other team members with problem resolutions Good understanding of HR value chain Knowledge of Workday, applicant tracking systems, cloud document signature platforms and other vendor HR systems Ability to work with a high degree of accuracy Experienced to lead change and manage key stakeholder’s expectation Bachelor’s degree in human resources or field relative to job duties, or equivalent experience. 4+ years of related HR experience with an emphasis on HR shared services administration and / or HRIS systems in MNCs. Professional English, Chinese, Malay Language Skills (verbal and written) Having work experience in SEA countries will be added advantage.
PRIMARY DUTIES
Employee Lifecycle / Process and Program Administration
- Expert across the full spectrum of HR processes in Workday and related systems, ensuring robust data integrity, compliance, and seamless execution of business processes.
- Serve as the ultimate escalation resource for process-related issues, ensuring rapid resolution of complex cases.
- Responsible for custom / regional digital signature workflows and template management. Coordinate with HRIA to leverage automation opportunistically. Acts as global super user partnering to aid in replication to other regions.
- Support acquisitions through Workday entry and participates in process mapping / alignment sessions.
- Supports business leaders on global automated HR processes for assigned groups.
- Maintain employee digital master files (& hard copy files where legally required) and respond to requests for employee file information.
Process Improvement :
Payroll Management & Transitions :
Ensure compliance with Malaysia labor laws and company policies in all HR processes.
Skills & Abilities :
Minimum Requirements
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Hr Specialist • Klang, Selangor, Malaysia