Content Moderator - Japanese Speaker

About the job Content Moderator - Japanese Speaker

Our Client

Is a technology-enabled global business services company (Nasdaq listed) specializing in customer engagement and improving business performance for some of the worlds best brands in over 40 countries.

Job Description

As a bilingual Content Moderator, you will examine user-generated content for and to identify content that violates platform guidelines. You are also expected to :

Responsibilities

• Content Review : Examine user-generated content, such as text, images, videos, or other media, to ensure compliance with community guidelines, platform policies, and legal standards.
• Policy Enforcement : Identify and remove content that violates rules, such as hate speech, spam, explicit material, or misinformation.
• Escalation Handling : Flag or elevate sensitive or complex cases to senior moderators or specialized teams for further review.
• Quality Assurance : Maintain high accuracy and consistency in moderation decisions to ensure fairness and alignment with platform standards.
• User Interaction : Respond to user appeals regarding moderation actions, providing clear explanations for decisions when required.
• Data Analysis : Monitor content trends and patterns to identify emerging risks or recurring issues and suggest improvements to policies.
• Crisis Management : Handle high-risk or real-time scenarios involving harmful or dangerous content swiftly and effectively.

Requirements

Working Hours

24 hours rotational shifts | 5 working days in a week

Work Location

KL Sentral (Fully in Office)

Remuneration

Total Package up to MYR 10,000

Consultant in Charge

Angel Chok | |

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