Customer Service ExecutiveAvnet • George Town, Penang, Malaysia
Customer Service Executive
Avnet • George Town, Penang, Malaysia
30+ days ago
Job descriptionMay provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and / or other such support to sales team members and / or external customers (including order expediting, stock queries, reporting and stock rotation). May Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws. Maintains and updates electronic and / or hard copy records as required. Other duties as assigned. Extensive knowledge of the organization, job, practices and procedures, enabling a high level of contribution. Completes complex assignments requiring significant judgment, initiative and problem solving skills. Work is performed under minimal guidance and assigned in the form of desired expectations. Independent judgment is used to determine best approach and creativity is expected to achieve maximum results and handle new situations. Collaboration with internal or external contacts. May participate on teams for special assignments. Responds to requests from senior management, internal and / or external contacts. Actions may have significant impact to department as well as others. Errors may be difficult to detect and remedy and potentially result in loss of customer business, materials, money and / or time. Typically requires a minimum of five years of related experience. High School Diploma or equivalent Must have computer, email, phone, communication and problem solving skills. Must be able to multi-task and work in a fast paced environment. May require fluency in more than one language.
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Job Summary
Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.
- May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and / or other such support to sales team members and / or external customers (including order expediting, stock queries, reporting and stock rotation).
- May Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics.
- Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
- Maintains and updates electronic and / or hard copy records as required.
- Other duties as assigned.
Job Summary
Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.
Principal Responsibilities
Job Level Specifications
Work Experience
Education And Certification(s)
Distinguishing Characteristics
able to communicate in Mandarin with customer is a must.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Other
Industries
Technology, Information and Internet
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Customer Service Executive • George Town, Penang, Malaysia
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