Mystery Shopper (Freelance) - Penang

Are you observant, detail-oriented, and love exploring retail experiences? PRISM+ is looking for Mystery Shoppers to help us elevate our customer experience. You’ll visit our retail outlets, interact with staff as a regular customer, and provide honest, constructive feedback that directly improves our service and operations.

Key Responsibilities

• Conduct in-store visits to engage with retail associates and observe customer interactions.
• Complete structured audits covering Customer Experience, Product Knowledge & Processes, Personal Appearance, and Store Management .
• Capture relevant photos / videos and submit reports immediately after each visit.
• Highlight areas for improvement to help our retail team excel.
• Receive training and guidance to perform audits effectively.
• Malaysian citizen, 18 years and above .
• Minimum SPM qualification ; Diploma or higher is an advantage.
• Excellent observation, communication, and writing skills in English & Bahasa Malaysia.
• Responsible, reliable, and able to follow instructions precisely.
• Independent and able to travel to assigned retail outlets.
• No conflict of interest with PRISM+ or its retail partners.
• Experience with electronic products is a plus.
• Duration : 30–60 minutes per outlet visit.
• Schedule : Weekly, flexible, assignment-based (no fixed date / time).
• Workload : 1–2 outlets per day.
• Payment : RM20 - RM50 (depending on your experience) per outlet visit.
• Flexible work schedule.
• Gain insights into retail operations.
• Contribute to improving customer experiences across Malaysia.
• Work with a dynamic and growing brand.

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