Senior Customer Support

about the company

Randstad has recently partnered with a technology company in Malaysia that provides a single platform solution suite for real estates, assets, infrastructures and energy management. They are looking to hire a Senior Client Account Manager to join their team.

about the job

• Provide first and second line support for application issues, logging and tracking incidents.
• Conduct customer meetings to discuss their current issues and present potential solutions.
• Ensuring the application runs smoothly and identifying potential areas for improvement.
• When issues arise, performing root cause analysis to understand why an issue occurred implementing permanent fixes or workarounds to prevent recurrence.
• Assisting with testing and validating bug fixes or enhancements.
• Worked with software development team on reported errors and bugs on newly patched software and assisting in deployment of release fixes.

about the manager / team

Good and open culture within the company.

about the requirements

how to apply

To apply online, please click on the appropriate link. Alternatively, please send your resume to (.)my if you are interested in the job.

experience

5 years

skills

no additional skills required

qualifications

no additional qualifications required

education

Bachelor Degree

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