Officer - Technical Support

Officer - Technical Support page is loaded## Officer - Technical Supportlocations : Malaysia | Selangor | SDBA HO (B130)time type : Full timeposted on : Posted Todayjob requisition id : JR

• Company :
• Sime Darby Beyond Auto Sdn. Bhd.
• Liaise with overseas and local suppliers pertaining on mandatory equipment for new / existing Service Dealers operation usage.
• Conduct accessory evaluation on the quality, durability and functionality based on the field feedback and liaison with supplier to improve the quality.
• Observe and develop S.O.P to improve the aftersales operation process and technical process.
• Conduct monthly meeting to follow up the outstanding issue.
• Conduct periodical visit to evaluate / assess Service Dealer’s premises, operations and monitoring their performance through ‘Monthly Dealer Performance.
• Monitor Quality Information Report (QIR) feedback and engage with Principal if the quality issue is critical.
• Ensure critical technical problems are solved which are raised by branches and dealers.
• Prepare a case study based on the findings from the field and liaise with BYD Principal and share with other dealers in order to reduce their diagnostic time.
• Provide technical investigation if required.
• Provide technical support to Service Dealers and Branch.
• Ensure all the hotline cases are replied within the time frame and closed within 6 days after writing and tele-conversation with relevant parties.
• Liaise with principal technical team in relate with technical matters.

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