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Restaurant Supervisor (Mandarin Speaker)
MAF Holdings Sdn BhdKepong, Kuala Lumpur, Malaysia17 days ago
Job descriptionSupervise, train, and schedule front-of-house staff (servers, hosts, cashiers). Ensure excellent customer service and handle complaints or feedback professionally. Maintain cleanliness and organization of dining areas. Monitor inventory levels and coordinate with kitchen and procurement teams. Enforce hygiene, health, and safety regulations. Assist in managing reservations and seating arrangements. Support opening and closing procedures, including cash handling and reporting. Assist in achieving sales and service targets. AL / MC Allowance Training Staff Meal
Requirements
- Strong leadership and team management skills .
- Excellent customer service and communication skills.
- Able to handle customer complaints and resolve issues calmly and professionally.
- Good organizational and time management skills.
- Familiar with POS systems , billing, and daily cash-out procedures.
- Understanding of food safety, hygiene standards , and workplace safety regulations.
- Ability to train, coach, and motivate team members.
- Willingness to work shifts, weekends, and public holidays .
Responsibilities
Benefits
Skills
Communication Skills Team Management Food Safety Knowledge Customer Service Inventory Management
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Mandarin Speaker • Kepong, Kuala Lumpur, Malaysia