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Customer Support or Service Center Analyst
IT Business Solutions Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia16 hours ago
Job descriptionStrong attention to detail and accuracy in reviewing relevant financial documents Able to identify policy violations, duplicate claims, and data inconsistencies Understands internal control requirements and ensures compliance with finance and audit policies Adaptability : Can manage volume fluctuations and adapt to new tools, policies, or workflows Learning Agility : Quick to learn systems and apply standard operating procedures accurately Teamwork : Collaborative, respectful, and supportive team player Attitude : Maintains a positive outlook, even when facing challenges or repetitive tasks Stress Resilience : Able to perform effectively under pressure in a fast-paced, high-volume environment. Fluent in Fluency in Mandarin is required due to system limitations and documentation being written in Mandarin. Fluency in English, both written and spoken Health insurance Maternity leave Opportunities for promotion Parental leave Professional development Mandarin :
Location : Sunway Velocity
Working hours : Regular + Night shift (4.30pm-1.30am)
Job Summary
Experience and Functional Knowledge :
- Minimum 1 year of working experience in finance or accounting field. Experience in a finance shared service center environment is preferred
- Hands-on experience in reviewing and validating tasks in accordance with company policy
Review & Compliance Skills :
Soft Skills & Competencies :
Language & Culture :
Comfortable working with global teams and stakeholders across different time zones
Job Types : Full-time, Contract
Contract length : 12 months
Pay : RM4, RM4,500.00 per month
Benefits :
Application Question(s) :
Read : yes / no
Write : Speak :
Work Location : In person
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Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia